Staff Consultant Application Support Specialist (Java)

Finergy division within Oracle FSGIU exclusively focuses on the Banking Financial Services and Insurance (BFSI) sector offering deep domain knowledge to address complex financial needs. Finergy has Industry expertise in BFSI. (On Accelerated Implementation) Finergy has Proven methodologies that fast-track the deployment of multi-channel delivery platforms minimizing IT intervention and reducing time to market. Due to Personalization tools that tailor customer experiences Finergy has several loyal customers for over a decade. (On End-to-End Banking Solutions) Finergy Provides a single platform for a wide range of banking servicestrade treasury cash managementenhancing operational efficiency with integrated dashboards and analytics.Finergy offers Expert Consulting Services Comprehensive consulting support from strategy development to solution implementation ensuring the alignment of technology with business goals.

Key Responsibilities

• Monitor environment health and ensure system readiness through regular checks and proactive maintenance.
• Manage incidents and service requests acknowledge investigate and resolve within SLA/OLA timelines.
• Perform release management and deployment activities for applications on cloud platforms.
• Conduct root cause analysis and apply remediation using standard and certified procedures.
• Collaborate with partner teams to manage capacity and coordinate scaling as required.
• Maintain accurate documentation of incidents resolutions and standard operating procedures.
• Participate in Disaster Recovery (DR) testing and application recycle/service restarts.
• Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.

Mandatory

• 46 years of hands-on experience in application support within the banking domain.
• Strong technical proficiency in PL/SQL Unix and Unix Shell Scripting.
• Experience managing CI/CD pipelines using Azure DevOps or equivalent.
• Proven problem-solving and debugging expertise.
• Ability to independently apply production upgrades and manage deployments.
• Strong understanding of ITIL processes; ITIL Foundation Certification preferred.
• Experience supporting applications within defined SLA/OLA frameworks.
• Willingness to work in a 24x7 rotational support model including weekends.
• Excellent communication analytical and customer service orientation.

Good-to-Have

• Exposure to cloud-native application monitoring tools (e.g. Azure Monitor AppDynamics Splunk).
• Familiarity with incident automation and DevOps collaboration frameworks.
• Banking domain certifications or experience supporting core banking / financial systems.

Career Level - IC2