Service Coordinator Team Leader
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Job Location:
Warrington - UK
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
We offer:
Ensuring that all Health & Safety and Environmental procedures are always followed and maintain general housekeeping rules. Ensure familiarity with the requirements of the appropriate quality systems that apply i.e. ISO9001
To ensure that customer breakdown calls are received and administered in an efficient and professional manner achieving first time fix & response times wherever possible to achieve maximum efficiency and the required quality standards.
Act as the first point of escalation for job & incident management
To manage the Servicing and Thorough Examination Plans for the area of responsibility ensuring all services are carried out in accordance with the agreed procedures and timescales.
To be responsible for providing quality estimates to customers for repairs following service and breakdown including maintaining a follow up and logging procedure.
Tasks and Qualifications:
Key metrics (e.g. annual turnover production cost purchase volume budget):
Customer satisfaction and net promotor score
Response times / contract adherence
% Travel Time
First time fix
On Time Servicing
Aged WIP
Estimates for repairs provided
Engineer Productivity
Required Experience:
IC
Key Skills
- Cement Plant
- Account Payable
- Bidding
- Electrical Engineering
- Kpo
- Architecture
About Company
We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.
