Senior Engineer Property Networks

JOB SUMMARY:

The Sr Engineer Property Networks is responsible for designing and implementing efficient and optimal networks including local area networks (LANs) wide area networks (WANs) the Internet intranets software defined networks and other data communications systems in support of the Property Network connecting 7400 properties globally to Marriott International (MI) applications and services. As part of a high performing team of network technologists the Sr Engineer engages in technical workgroups resolves and makes decisions on complex and high-risk issues performs research analysis design creation and implementation of infrastructure systems to meet current and future user requirements in support of the development and management of the network products and services that connect our properties as well as supporting local property LAN services (guest WIFI back office POS etc.) across the globe. This role is accountable for leading cross team relationships and partnering with all business disciplines other MI teams outsourcing vendors and external suppliers to define and implement the Property Networks roadmap building and enforcing the standards defined in it. This position will also lead to define and support service delivery and operational support standards for our Property Networks partner with the global technology peer teams to meet service level requirements and resolve service delivery issues across the portfolio.

Reporting to the Director of Property Networks this key position is responsible to ensure overall requirements by customers and peer delivery and operations groups are met. Responsibilities include but are not limited to: continental IT executives property LAN service providers (LSPs) end-user computing services delivery hosting services enterprise availability server storage virtualization inclusive of security/privacy risk management and disaster and crisis management. The successful candidate will provide senior technical engagement for all phases of the infrastructure lifecycle from ideation through execution and ongoing management and support of the end-to-end network servicing all Marriott Property Network systems. (S)/He will develop and execute new initiatives to simplify standardize optimize and automate the network designs tooling and operations to reduce implementation cycle times eliminate service downtime optimize performance and ensure that all security and compliance requirements are fully governed.

CANDIDATE PROFILE

Minimum Qualifications

Bachelors degree in Computer Science or related technical field experience/certification

7 years experience as a Network Engineer with 7 or greater years in a hands-on role that implements engineering standards documenting engineering designs and participating in project cutovers.

Design Implementation Support SDWAN is required preferred experience on Palo Alto Prisma SDWan (Cloudgenix) platform.

5 years experience in an IT infrastructure lead role that include:

Implementation of WAN LAN and datacenter networks with a focus on mission-critical customer-facing applications and services

Technical knowledge in networking (Cisco and non-Cisco) with an emphasis on software-defined networks (SDN) and leveraging spine & leaf designs load balancing firewalls security design (intrusion detection and prevention) DNS NTP Network Tools & Management

Technical knowledge common routing protocols (e.g. OSPF BGP) IPv6 VPN etc. across a global distributed network hands-on experience with the datacenter fabric platforms (Cisco Arista or equivalent) hands-on experience with common routing and switching platforms (Cisco Juniper HP/Aruba etc.)

Deep experience in WAN and campus LAN design and implementation preferably with a focus on hotel property networks

Experience with automating network functions through tools such as Chef Puppet Ansible or Terraform

Experience with writing Python applications to support network automation

Understanding of legacy networking routing protocols and the interaction with cloud interconnects

Experience with network load balancers WAN optimizers and Network virtualization.

Technical knowledge and experience with telco and ISP networks ensuring diversity and managing availability

Demonstrated experience in delivering written documents detailing network solutions and diagrams

3 years experience with high availability planning component redundancy design and implementation

2 years experience in designing large-scale enterprise network interconnectivity with cloud providers using standard best practices

Ability to work non-standard hours during change implementations

Preferred Qualifications

Advanced Degree (e.g. MS PhD) in Computer Science or other technical discipline or MBA preferably with a focus on technology

10 years experience managing large globally distributed network architecture engineering and/or operations teams and leveraging next-generation network designs and technologies to support large-scale deployments

Proven track record of driving transformation in network technologies tools and processes through a data-driven continuous improvement methodology

Demonstrated experience in improving security stability reliability performance and agility of complex enterprise networks

Strong technical knowledge of foundational networking technologies and solid understanding of the software-defined networking (SDN) ecosystem

Strong understanding of network infrastructure automation instrumentation and monitoring platforms and the emerging technologies in this area

Experience in setting up virtual private clouds in public cloud infrastructure such as Amazon Web Services Microsoft Azure Alibaba Cloud or Google Cloud Platform

Experience with designing and engineering connectivity to public cloud providers utilizing technologies such as AWS Direct Connect Azure ExpressRoute Google Dedicated Interconnect or Oracle FastConnect

Proven experience leading highly effective technical teams through major technology and organizational change

Proven experience re-engineering complex Internet-based network designs to optimize for services and applications that are sensitive to network turbulence (e.g. latency jitter loss)

Proven experience driving operational performance through defining and enforcing Recovery Time Objective (RTO) and Recovery Point Objective (RPO) Service Level Agreements (SLAs)

Experience driving and/or significantly participating in vendor RFPs for network products (e.g. hardware software tools telco services)

Experience managing or working in the services sourcing and/or ITO or LSP field

Certification in network and/or security technologies (e.g. CCIE CCNP CISSP etc.)

Experience in researching emerging technologies and trends standards and products and synthesizing into clear technology roadmaps and strategies

Strong influencing skills and an ability to overcome barriers while driving change

Excellent verbal and written communication skills for a wide range of audiences including executives business stakeholders and IT teams

Strong attention to detail with an ability to operate effectively across multiple priorities

CORE WORK ACTIVITIES

Leadership

Develop complex global distributed infrastructure solutions residing within multiple country borders.

Provide program management assistance and contribute input to help manage project schedules risks and costs.

Manage Property Network products and solutions including the design low level engineering and delivery of new hardware systems for Marriott applications across the Property Networks

Define and implement an operational Recovery Time Objective (RTO) and Recovery Point Objective (RPO) strategy for all Property Network Infrastructure areas.

Establish cross team level relationships and partnering with all Business disciplines and other MI teams to define IT Property Network services meet service level requirements and serve as an escalation point to resolve service delivery and operational issues.

Create functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional Property Network infrastructure.

Foster an environment of continuous improvement and structured processes and procedures that support a zero-fault culture.

Strategy & Planning

Actively engages with VP of Global Networks in the creation of long-term and annual IT budgets/spending targets for the Property Network infrastructure area.

Deliver Property Network technical support to meet defined service levels that are benchmarked against industry standards and metrics.

Monitor area usage/demand of services provided by either the internal organization or outsources partners to ensure that shared services actual expenditures are in line with planned spending.

Track actual utilization of services and products including reporting of supplier performance in meeting business service expectations and service levels.

Responsible for ensuring usage / demand of Property Network delivery actual versus planned expenditures are monitored.

Responsible for ensuring projected resource baselines are managed forecasted and reconciled against actual utilization of services.

Ensure key Property Network technology management processes are effectively managed including: governance operations planning and change management.

Technology Management

Define requirements strategy solutions and standards for Property Network infrastructure to meet business needs and adhere with enterprise architecture & security standards.

Approve and oversee projects to implement and maintain services.

Partner on all aspects of the technology lifecycle including requirements product and services management planning procurement installation support and retirement in conjunction with other Infrastructure VPs Enterprise Architecture and the business planning teams.

Support the development of and compliance with Marriotts enterprise architecture engineering and design plans.

Ensure participation of appropriate technical expertise in technical requirements gathering and solution design phases of assigned projects.

Continuously improve operations processes develop and present best practices technical concepts and technologies for innovative Property Network solutions.

Lead a High-Performing Team

Generate enthusiasm and understanding of the department vision and how each role contributes to the achievement of that vision.

Ensure capabilities are developed and resources are aligned to support the strategy.

Attract motivate develop and retain highly skilled technologists and leaders; champion and model leadership development.

Create and sustain a work environment that drives associate engagement and enables business success.

Ensure appropriate processes are in place and executed to encourage collaboration and drive alignment within the team and with the broader IT organization.

Serve as a role model and ensure network engineers are visible and effective partners with IT counterparts broader Marriott stakeholders and service providers.

Demonstrate extensive operational support capability with strong ITIL best practices (i.e. Incident Management Problem Management Change Management Capacity Management Release Management Service Level Management)

Lead Day-To-Day Data Architecture

Develops and delivers long-term strategic goals for technology architecture vision and standards in conjunction with Service Providers data users department managers clients and other key stakeholders.

Assesses and determines governance stewardship and frameworks for managing technology across the organization.

Creates short-term tactical solutions to achieve long-term objectives and an overall technology management roadmap.

Conducts technology life cycle duration usage requirements feasibility studies and other tasks.

Identifies and develops opportunities for data reuse migration or retirement.

Verifies that technology strategies and architectures are in regulatory compliance.

Developing and Maintaining Requirements and Standards

Develops and promotes technology management methodologies and standards.

Defines requirements for Service Providers for implementing the appropriate tools software applications and systems to support appropriate technology goals.

Defines requirements for Service Providers for establishing methods and procedures for tracking technology quality completeness redundancy and improvement in collaboration with the Service Providers.

Defines requirements for Service Providers to address technology-related problems with regards to systems integration compatibility and multiple-platform integration.

Defines requirements for Service Providers to develop and implement key components as needed to create testing criteria in order to guarantee the fidelity and performance of technology architecture.

Defines requirements for Service Providers for documenting the technology architecture and environment in order to maintain a current and accurate view of the larger technology picture.

Building Successful Relationships

Collaborates with Project Managers and business unit leaders for all projects involving enterprise data.

Acts as a leader and advocate of technology management including coaching training and career development to staff.

Liaises with vendors and Service Providers to select the products or services that best meet company goals.