Director, Information Technology

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We are seeking a dedicatedIT Director-OpenShift Platform to lead and coordinate the design operation and optimization of our enterprise containerized application runtime product. This role will have strategic responsibility for the OpenShift platform ensuring secure reliable and high-performing solutions across a global environment. The ideal candidate will bring deep technical expertise in container orchestration proven leadership skills and a vision for driving innovation and resilience in a complex mission-critical ecosystem. Offers high-level consultation and influence on technical strategies including emerging technologies. Contributes to and drives long- and short-term strategic direction. Advises senior management and provides input to aid in decision-making. Oversees financial stewardship of the product managing budgets to balance innovation and cost efficiency.

Directs plans and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan design development testing implementation or maintenance of business solutions. Provides high level consultation and influence on technical solutions including emerging technologies. Leads and directs organizational change process improvement or technical support initiatives cross-departmentally and within assigned unit. Contributes to and drives long- and short-term strategic direction. Advises senior management and provides input to aide in decision making.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX or Plano TX. Relocation assistance is available for this position.

What youll do:

• Responsible for developing maintaining testing and monitoring an internal control environment including preventative and detective controls to effectively manage risks.

• Builds and coordinates a team of employees for assigned technology support area through ongoing execution of recruiting development retention coaching and support performance management and managerial activities.

• Coordinates efforts in establishing documentation standards and quality assurance methodologies for technology support functions and ensure adherence to standards across teams.

• Accountable for the identification research and analysis of end to end business processes and technology support opportunities.

• Develops and coordinates metrics for technology support capabilities and/or processes (KPIs KRIs etc.).

• Creates a multi-year plan to operationalize a technology support strategy with key landmarks results and realization targets.

• Coordinates the creation and execution of departmental budgets and forecasts for applicable technology support function.

• Leads all aspects of the availability management of technology solutions / domains by applying strong change and incident management practices.

• Works across multiple functional areas and influences future business strategy to be able to best apply available technology support functions as well as future ones.

• Stays abreast of industry trends and understands the direction of applicable technology support capabilities and ensures technology environment is agile enough to change quickly to support.

• Builds successful partner relationships with other IT and business leaders by developing a clear understanding of business needs acting as a trusted advisor and ensuring cost-effective delivery of technology support services to meet those needs.

• Participates in the development of 3rd Party vendors strategy and provides oversight to ensure achievement of technology support objectives

• May provide oversight of vendor management activities including service agreements staff augmentation and technology contracts.

• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 8 years of experience in a technology function to include 3 years leadership experience demonstrated in either a supervisor or individual contributor role of IT Professionals in a Software Development/Engineering or Infrastructure environment.

• Experience coordinating the technology life cycle from requirements analysis feasibility estimates design code documentation testing implementation and support.

• Technical knowledge and understanding of technical domains that reside within Infrastructure Services Data or Application Development.

• Experience conducting cost benefit analyses and bringing to bear results to drive technology support solutions.

• Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details.

• Previous experience managing multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early stages to avoid cost/time expenses.

• Experience and ability to drive a culture of quality and personal accountability through technology support teams.

• Demonstrated experience in vendor contract management and management of distributed development teams and resources.

• Demonstrated financial acumen involving budgets forecasting and executing on the budgets for applicable technology support function.

• Advanced facilitation collaboration and consensus building skills with experience in presenting to cross-functional teams and Senior/Executive leaders.

• Experience in inspiring leading and defining vision strategy and organizational change.

• Demonstrated experience in explaining complex technology decisions to both technical and nontechnical audiences at all levels in the organization.

• Demonstrated ability to influence change at the executive level and team level.

• Understanding of relevant industry frameworks i.e. COBIT ITIL SAFe etc.

• Understanding of Legislative and Regulatory Compliance Requirements.

What sets you apart:

• Proven leadership in containerized environments with a demonstrated ability to guide mentor and align cross-functional teams toward delivering secure scalable and high-performing OpenShift platforms.

• Deep technical expertise in container orchestration and platform optimization ensuring reliability resiliency and cost efficiency across global enterprise environments.

• Strategic and financial acumen with experience managing multi-million-dollar budgets balancing innovation with fiscal responsibility and driving ROI for platform investments.

• Visionary approach to platform evolution leveraging emerging technologies automation and governance frameworks to enhance security compliance and operational excellence.

Compensation range: The salary range for this position is: $143320 - $273930.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.