Senior Vice President, Global Professional Services Council
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Job Location:
Monthly Salary:
Posted on:
10 days ago
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Strategic Leadership
- Lead Tylers enterprise-wide client Professional Services experience strategy ensuring consistent standards frameworks and practices across all divisions.
- Chair and guide the Professional Services council providing structure prioritization and accountability.
- Partner with division presidents and functional (Service Delivery and CX) leaders to align enterprise client experience priorities with divisional needs.
- Help define new and innovation Professional Services portfolio offerings and market segment centric use case solutions.
Execution & Operational Excellence
- Drive rapid alignment with the CX Center of Excellence (COE) strategies and embed best practices at the practitioner level.
- Establish and monitor consistent service standards and KPIs (both leading and lagging) define performance targets and measurement frameworks across Professional Services functions.
- Drive council governance to ensure transparent executive-level reporting and accountability for key enterprise-wide Professional Services outcomes including margin performance and Net Revenue Retention.
- Enable decision-making and innovation within and across service delivery functions.
- Lead change management initiatives for deployment of new Professional Services standards frameworks and tools in collaboration with the CX Center of Excellence and divisional leaders.
- Instill discipline to improve financial and margin performance with a goal of being margin neutral or positive within 18 months
Collaboration & Culture
- Foster strong alignment and collaboration across service delivery and GTM functions divisions and enterprise priorities.
- Empower council members and their teams to take initiative innovate and own outcomes while maintaining enterprise consistency.
- Support development of consistent role definitions practitioner competencies and workforce planning across Professional Services to enable scalable growth and high-value client outcomes.
- Serve as a unifying leader who can break down silos build trust and encourage shared accountability.
Client & Executive Engagement
- Represent the client experience voice with executive leadership council members and Tyler clients.
- Build credibility and transparency through regular reporting dashboards and measurable outcomes.
- Partner with clients proactively incorporating feedback into enterprise strategies and service delivery models.
Qualifications
- 15 years of leadership experience in client experience leadership roles such as professional services or customer success; enterprise software or SaaS background strongly preferred.
- Demonstrated ability to lead and influence through a matrixed environment - councils committees or cross-functional governance rather than direct reporting lines.
- Proven success in driving transformation across multiple business units/divisions in a complex enterprise environment.
- Strong strategic acumen with the ability to translate enterprise priorities into operational execution.
- Excellent communication facilitation and influence skills with executives practitioners and clients.
- Executive presence with a track record of building trust and credibility across diverse stakeholders.
Required Experience:
Senior Exec
Key Skills
- Business Development
- Risk Management
- Financial Services
- Management Experience
- Profit & Loss
- Banking
- Regulatory Reporting
- Analysis Skills
- Relationship Management
- Financial Analysis
- Leadership Experience
- negotiation
About Company
Tyler offers public sector software solutions designed specifically for the unique needs of state, local, and federal government organizations and school districts.
