Administrative Specialist CL3 Enrollment Management (2079)

The University of Maine at Augustais seeking applicants for afull-timeAdministrative Specialist Career Level 3 (CL3)positionin Division of Enrollment Management. The CL3 will assistance students and applicants in Enrollment and Information Services; supportingstudent service questions regarding registration billing financial aid and general university information. This position will also focus on support for Financial Aid emails and phone calls. This position is located on the Augusta campus and is currently assigned to UMAs Capital Center in the Augusta Marketplace. There will be no remote work.

Tasks are completed following defined procedures and standards and the specific steps of most routine tasks are include but are not limited to:

• Handling verbal and written communications for a broad range of questions issues and requests inassigned area of responsibility; preparing customized memos and related communications for non-routine issues; identifying needs of various parties to determine appropriate response.
• Developing and maintaining complex databases.
• Researching sorting and summarizing a variety of routine and some non-routine data and information;integrating information from multiple data sources and applying basic problem solving as needed.
• Planning and coordinating simple projects and events.
• Interpreting policies and procedures in order to provide support and direction to internal and externalparties.
• Reviewing interpreting and explaining policies/procedures to students/partners/other staff.
• Providing a full range of communications both verbally and in writing regarding non-routine questionsissues and procedures; handling the most complex and sensitive customer/student requests requiring acomprehensive understanding of relevant policies procedures and rules; preparing individualizedresponses for non-routine and/or escalated issues.
• Supporting student needs by responding to questions.
• Representing the department to internal and external parties (e.g. at meetings conferences etc.).
• Developing complex queries requiring connections between multiple tables/databases in response tonon-routine issues.
• Evaluating the impact of events programs and activities.
• Organizing and coordinating special projects and/or initiatives for the Vice President of Enrollment Management and Marketing and Director of Enrollment Partnerships.
• Provide clerical and administrative support for the Vice President and the Director of Enrollment Partnerships in the Division of Enrollment Management.

Work Schedule:Monday - Friday 8:00 a.m. - 4:30 p.m. with required morning lunch and afternoon breaks. Occasional additional evening and/or weekend hours may be required.

Working Conditions:Positions in this class typically require: stooping kneeling crouching reaching walking pushing pulling fingering grasping talking hearing seeing and repetitive motions. Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

Wage: $21.09 per houror the appropriate transfer rate for current University of Maine System employees.

Benefits: UMA offers awide range of benefitsfor employees including but not limited to tuition benefits (employee and dependent) comprehensive insurance coverage including medical dental vision life insurance and short and long-term disability as well as retirement plan options. View our Benefits Information Summary for ACSUM Employeesto learn more.

Qualifications:

Required:

• High school diploma or GED; AND three years of academic or administrative support experience.
• Computer literacy including proficiency with Microsoft applications and data entry and retrieval
• Excellent organizational skills and attention to detail
• Excellent oral and written communication skills including strong telephone and interpersonal communication skills
• Ability to work as part of a team and independently
• Ability to problem-solve in a fast-paced environment
• Must enjoy working with the public both by telephone electronically and in person

Preferred:

• 60 credits or more of higher education or equivalent work experience andtraining
• Experience working in higher education preferably student enrollment functions
• Knowledge of student enterprise data systems such as PeopleSoft/Oracle Campus Solutions
• Familiarity with contact relationship management (CRM) databases
• Familiarity with the University of Maine at Augusta or the University of Maine System.
• Knowledge of document imaging and management.

A full position description can be found onlinehere.

Application Process:

To apply please submit the following documents via the Apply for Position link:

• Cover letter
• Resume
• Be prepared to provide contact information for three professional references when requested.

Incomplete application materials cannot be considered.

We are not able to consider applicants who require Visa sponsorship support.

Review of applications will begin immediately. Applications received after December 2 2025 will be considered at the discretion of the university.

Background screening is mandatory for the successful applicant.

Equal Opportunity Statement:

The University of Maine System (the System) is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. Consistent with State and Federal law the System does not discriminate on the basis of race color religion sex sexual orientation transgender status gender gender identity or expression ethnicity national origin citizenship status familial status ancestry age disability (physical or mental) genetic information pregnancy or veteran or military status in any aspect of its education programs and activities and employment. The System provides reasonable accommodations to qualified individuals with disabilities upon request. If you believe you have experienced discrimination or harassment you are encouraged to contact the System Office of Equal Opportunity and Title IX Services at 5713 Chadbourne Hall Room 412 Orono ME 04469-5713 by calling 207.581.1226 or via TTY at 711 (Maine Relay System). For more information about Title IX or to file a complaint please contact the UMS Title IX Coordinator at Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act mandates that all Title IV institutions such as the University prepare publish and distribute an Annual Security Report (ASR) and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the Universitys crime statistics for the past three calendar years; and disclosures regarding the Universitys current campus security policies. You may view the Universitys Annual Security Report.