AGM Member Experience

Assistant General Manager

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business Since its inception in 1957 Invited has operated with the central purpose of building relationships and enriching the lives of our members guests and more than 17000 employees. We are the largest owner and operator of private clubs nationwide with 130 country clubs city clubs and athletic clubs. Our Clubs offer first-class amenities including championship golf courses modern workspaces handcrafted cuisine resort-style pools state-of-the-art racquet facilities fitness centers and much more. Come be a part of this incredible and inclusive team at Invited!

In 1957 a dream took root in North Texas. Robert Dedman Sr. envisioned a place where affordability met family fun a country club that wasnt just about exclusivity but about creating lasting memories for generations to come. This dream became Brookhaven Country Club and for over 60 years it has served as a vibrant hub for families to connect play and grow.

Job Summary

With a focus on hospitality experience the Assistant General Manager is a strategic leader responsible for delivering a best-in-class member experience while driving revenue performance across key departments. This role is accountable for elevating hospitality standards executing high-impact programming that drives engagement retention and profitability and leading a cohesive multi-channel communication strategy. The AGM collaborates cross-functionally with the Club Manager (who focuses on day-to-day operations and oversees food & beverage golf racquet and fitness teams) to ensure aligned execution unlock growth opportunities and foster a vibrant member-centric club culture.

Day to Day:

• Leads the development and execution of the clubs member experience strategy including onboarding storytelling engagement programs and improving retention.
• Partners with member committees to plan programming and execute compelling member events and experiences that align with club culture and business goals.
• Fosters a welcoming and connected community through personalized service proactive communication and magic moment experiences.
• Innovates and refines offerings based on evolving member needs feedback and industry trends.
• Implements a multi-channel communication strategy to amplify the clubs brand promote offerings and keep members informed and inspired.
• Participates in the annual budget planning process; monitor forecasts and drive revenue through member and guest programs.
• Build strong interdepartmental collaboration ensuring alignment across all club services and member touchpoints.

About You:

Required

• High school diploma or equivalent (college degree preferred)
• A minimum of 5 years of experience in hospitality / member experience.
• A minimum of 3 years of experience leading a team

Preferred

• Bachelors degree with a focus in hospitality management business sports management communications journalism public relations or recreation.
• Experience with creating and implementing strategies that drive revenue club usage and member retention.
• Strategic thinker who can drive a vision for the club.
• Advanced knowledge working with Microsoft Office Suite CRM/Salesforce Canva Facebook and Instagram platforms and strong technical literacy with the ability to work in multiple systems.

What We Offer:

We believe in taking care of our team and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills experience education location andif youre in a non-exempt rolehours worked.

While not all roles at Invited are full-time those full-time team members have access to a comprehensive benefits package that includes:

Want to learn more Visit full details.

• Medical dental and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Have more questions Check out ourInvited Jobswebsite for more details aboutClubLife the Employee Experience Company Benefits and Our Culture. Be a part of our Social Networks:LinkedInInstagramTwitterFacebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties responsibilities or not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

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