Parts and Service Sales Representative (PSSR)

We are a global technology company developing innovative solutions for mining tunnelling and construction improving project safety environmental impact and productivity. We offer premium equipment all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1800 experts. At Normet we commit to a culture founded in our Values - Caring Committed & Courageous. We foster your talent with us you shine.

Key Responsibilities Include:

Business Growth and Functional

• Execution of the sales strategy for parts and services growth within current and new customer base building on strong market intelligence
• Active management in customer planning with spare parts consumption levels and portfolio offerings available within Normet
• Overall rapport building with customers developing a profitable business relationship
• Responsible for leading and delivering on customer-specific monthly revenue targets
• Identify gaps in customer purchasing behavior and work to create solutions to penetrate new sales
• Active involvement with recommended spare parts lists and total cost of ownership modeling pursuit of rental and used equipment opportunities
• Assist in backlog management of parts to customers working with internal and external solutions to mitigate shortages
• Execution of customer meetings on-site and through remote application: pre-planning post-meeting review and task assignments of resulting actions including preparing quotes and proposals
• Provide feedback to engineering & production regarding quality parts reliability and service with an understanding of bringing forward the voice of the customer
• Active management in updating the customer fleet status and operating hours within Normet systems

Financials

• Assist with forecasting aligned with expected growth and actual order intake against historical spend
• Responsible to develop and execute the sales plan in a profitable and accountable fashion

Stakeholder Management

• Customer-focused to positively support the growth of Normet
• Customers include both internal and external stakeholders with the ability to conduct work professionally
• Interacts with the equipment sales team ensuring proper collaboration and account management development
• Develop and collect market knowledge. Identify and review the competition and relay this information to the Normet Sales and Service Teams

HSEQ Health Safety Environment and Quality

• Complies with all Normet policies regarding HSEQ and ensures compliance with team members
• Active participant in ensuring Normet operations and products support HSEQ initiatives
• Provide support for risk assessments lead incident investigations and be responsible for reporting improvements as needed
• Ability to support the creation and updating of HSEQ documentation where applicable

Personal Responsibility

• Ensures compliance to Normet Values & Normet Policies and Procedures
• Continuous improvement journey with behaviors supporting improved product knowledge learning and development and competency training
• Stays current with industry developments competitive offerings and issues affecting sales and customers
• Retain existing industry certifications and where applicable acquire updates and advancement
• Active contributor and team member in both the sales and service teams in North Chile

Come and share your courage to shine with us!

Visit our career website for more information.