Field Service Manager
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Job Location:
Puerto Montt - Chile
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
The Manager Field Service is responsible for leading the local field service team ensuring all service demands are fulfilled with excellence and fully aligned with global processes and regional/divisional strategies. This role ensures team capability process discipline and a strong customer experience through effective execution and continuous team development.
Main Responsibilities
Lead and manage the Field Service team ensuring high performance KPI alignment and adherence to global processes.
Ensure installations planned maintenance repairs emergency support and special projects are delivered on time within budget and with complete reporting.
Maintain and update the skills matrix identifying gaps and creating development plans for short and long-term needs.
Oversee Health & Safety (HSE) training compliance accident investigations and reporting.
Monitor and ensure proper use and maintenance of tools test equipment vehicles and company assets.
Conduct team communication meetings performance reviews and manage HR actions such as hiring promotions development plans and disciplinary measures.
Ensure fast and accurate reporting of all service activities to support timely invoicing cost allocation statistics and product/service improvement.
Support field engineers on-site when required and represent the company professionally during customer visits.
Collaborate with regional divisional and global teams and with Innovation for new product introductions and technical alignment.
Manage service escalations ensuring effective communication and minimal customer impact.
Travel frequently as required.
Skills & Competencies
Strong leadership team management and employee motivation.
Effective decision-making and ability to manage priorities and deadlines.
Excellent communication and stakeholder management skills.
Strong understanding of field service operations and customer satisfaction principles.
Ability to quickly learn company products technologies and internal processes.
Education & Experience
Degree in Mechanical or Electrical Engineering (or equivalent experience).
Proven experience in Field Service Management preferably in equipment/software manufacturing; food industry experience is a plus.
Advanced proficiency in English (written and spoken).
Previous experience in team leadership.
Resource management training is an advantage.
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Required Experience:
Manager
Key Skills
- Children Activity
- Landscaping
- Electronics Engineering
- End User Support
- Front Office Management
- Airlines
About Company
Marel is full-line supplier of innovative solutions, services and software for the poultry, meat and fish processing industries, alongside alternative proteins, pet food and aqua feed.
