Card Operations Manager
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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Blend360 is seeking a Card Operations Implementation Manager who will lead the delivery of previously identified operational process improvements across the card operations function. This role combines card operations expertise with project implementation regulatory alignment workflow optimization and cross functional leadership to ensure scalable compliant member centric operations.
Responsibilities
Lead planning scheduling resource management and execution for all card operations improvement initiatives.
Partner with internal teams external partners and vendors to deliver operational changes aligned with business goals and member needs.
Identify process gaps inefficiencies and optimization opportunities across all card operations workflows using qualitative and quantitative inputs.
Build document and maintain updated procedures that support compliance consistency and transparency.
Ensure operational practices meet industry standards regulatory requirements and card network rules.
Train and mentor card operations staff on new processes tools and best practices.
Collaborate closely with SMEs to ensure alignment with industry trends and operational strategy.
Support hands on card operations tasks when required during volume spikes (less than 5 percent of the role).
Track progress risk dependencies and deliverables; communicate status updates to leadership.
Key Areas of Card Operations Covered
Transaction reconciliation and monitoring Card performance issues
Credit card reports
Card maintenance
Research requests
Operational policies and risk management
Contact Center escalations related to card issue
Qualifications :
Bachelors degree in business finance or a related field preferred.
Five or more years of direct experience in Card Operations Card Servicing Debit or Credit Card Portfolio operations or card rewards program management.
Experience working with payments or card processing vendors in an operations capacity.
Proven ability to manage full lifecycle projects from initiation through closure.
Strong ability to define scope goals deliverables and success criteria.
Deep knowledge of Visa and Mastercard network rules and Reg E compliance requirements. Demonstrated ability to manage complex operational processes requiring high accuracy.
Strong judgment troubleshooting skills and the ability to optimize workflows. Ability to create maintain and communicate clear process documentation.
Card or payments certifications are a plus.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Blend360 is an award-winning provider of data, analytics, and talent solutions for Fortune 500 companies. The company has made the Inc. 5000 list of Fastest Growing Companies every year they have been in business and has been awarded a world-class ranking in client satisfaction for th ... View more
