Program Manager, Product Operations

About Kinaxis

Location

our office in Ottawa or Toronto Canada (Hybrid)

About the team

At Kinaxis the Product Operations team helps product teams scale efficiently by improvingprocesses tools and cross-functional collaboration. It acts as the connective tissue betweenproduct management engineering go-to-market teams deployment support and customersuccess. It ensures clear communication alignment and accountability empowering teams tomove swiftly while focusing on core objectives.

As an Operations Lead you will manage cross-functional investment(s) of varying complexity that enable strategic execution working with Product Engineering and Go-to-Market (GTM) which includes Sales Marketing Customer Success and Enablement. You will streamline delivery by proactively identifying blockers facilitating coordination and managing scope and interdependencies. Youll help ensure both input metrics (effort velocity activity) and output metrics (results outcomes) are aligned with our company goals.

What you will do

Program Management

• Lead and coordinate planning and implementation of cross-functional Engineering
  investments.
• Ensure alignment with strategic goals and ensure timely quality delivery.
• Streamline execution by removing blockers and partnering with discipline leads.
• Track key milestones decisions and trade-offs.
• Collaborate with leadership to define and monitor theNorth Star Metric including both
  input and output metrics.
• Partner with Finance for P&L and profitability monitoring per investment.

Vision & Strategy

• Contribute to defining investment vision and roadmap in partnership with senior leaders.
• Develop and maintain strategic plans timelines and deliverables.
• Coordinate resource allocation and evaluate performance.
• Successfully launch and land investments on time within scope and on budget.

Process & Change Management

• Enhance and streamline execution processes to increase delivery efficiency.
• Lead continuous improvement efforts and adapt to evolving requirements.
• Support Engineering teams with change management best practices.

Relationships Building

• Partner with Product Managers Tech Leads and GTM leaders to meet quarterly goals.
• Build strong collaborative relationships across teams.
• Create alignment on goals strategy and vision.
• Operate primarily with Management-level stakeholders across Engineering and GTM.

Communication & Collaboration

• Communicate investment status risks and updates to diverse technical and non-technicalstakeholders.
• Maintain transparency through clear reporting and issue escalation.
• Provide high-level and detailed updates across organizational levels.
• Own and maintain a feedback loop to proactively adapt plans as needed.

AI & Automation Enablement

• Utilize AI tools (e.g. ChatGPT Copilot Jira AI Confluence AI) to: automate reporting generate insights and summarize stakeholder program tracking and dependency and surface delivery risks using historical and current metrics.
• Drive operational efficiency through intelligent task management synthesis and meetingpreparation using AI-powered systems

What we are looking for

Experience & Skills

• 5 years of experience in program or product operations within fast-paced tech or SaaSenvironments with a proven track record of close collaboration with GTM teams (SalesMarketing Customer Success) to ensure successful product launches market readinessand alignment on strategic priorities.
• Deep understanding of software delivery life cycles and cross-functional coordination
  across Product Engineering and GTM.
• Demonstrated ability to lead large-scale initiatives and investments with visibility and
  impact across multiple functionsincluding strategic GTM planning launch enablementand pipeline health tracking.
• Skilled in using AI and automation tools (e.g. ChatGPT Jira AI Power BI) to enhance reporting surface business insights forecast risks and streamline operational workflows.

Leadership & Communication

• Highly effective communicatorconcise clear and adapted to various audiences.
• Trusted relationship builder who prioritizes alignment and collaboration.
• Adept at organizing workstreams and facilitating progress across teams.

Tools & Certifications

• Strong proficiency in Microsoft Office Jira Confluence and AHA.
• Experience with AI-powered tools (e.g. ChatGPT Copilot Notion AI Power BI).
• PMP PgMP or equivalent certifications are a plus.

Work With Impact: Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every daywhen we see store shelves stocked when medications are available for our loved ones and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin Yamaha P&G Honda and more.

Social Responsibility at Kinaxis: Our Diversity Equity and Inclusion Committee weighs in on hiring practices talent assessment training materials and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates including those with specific needs or disabilities. If you require an accommodation please reach out to us at Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education experience and skills most closely match the requirements of the role. After the initial screening all subsequent decisions regarding your application including final selection are made by our human recruitment team. AI does not make any final hiring decisions.