Guest Attendant Guest Services, Casual, Rotating

The Guest Attendant reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

This position includes high volume customer contact and a professional positive engaging attitude is necessary to welcome customers to Northwestern Medicine. This position serves as a resource to customers facilitating hospital access to and from the parking lots or drop off areas.

Responsibilities:

• Greets acknowledges and assists all customers outside during assigned hours.
• Maintains visual appearance and safety of entrance i.e. clearing snow and ice removing trash etc
• Serves as a resource to patients and visitors facilitating hospital access.
• Safely transports guests to and from parking areas utilizing the Courtesy Shuttle.
• Must be able to safely drive the Courtesy Shuttle.
• Capable of hearing customer comments concerns and complaints and responding in a positive proactive and timely manner.
• Facilitates the flow of customers to and from their vehicles while maintaining efficiency and professionalism.
• Presents a professional image of self and organization by adhering to department uniform policy.
• Actively participates in all required in-service and departmental meetings.
• This position adheres to and is responsible for the safety standards of Northwestern Medicine including the completion of the mandatory Organizational & Departmental safety standards on an annual basis
• Performs other related duties as assigned

Qualifications :

Preferred:

High school diploma

1 year of professional customer service experience

Valid Illinois drivers license

Additional Information :

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Remote Work :

No

Employment Type :

Part-time