Director Program Excellence
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Job Summary
The Director - Program Excellence is a strategic leader responsible for driving operational excellence innovation and continuous improvement across client programs. This role ensures the delivery of scalable efficient and high-impact talent acquisition solutions by aligning people processes and technology. As a key member of the Cielo leadership team the Director Program Excellence will lead cross-functional initiatives optimize service delivery and champion best practices to enhance client satisfaction and business outcomes.
Duties and Responsibilities:
- Lead the design and implementation of scalable operating models that support growth and operational efficiency.
- Drive continuous improvement initiatives across client programs leveraging data and analytics to inform strategy and execution.
- Partner with business leaders to prioritize and execute strategic initiatives ensuring alignment with organizational goals.
- Oversee capacity planning resource allocation and performance optimization across delivery teams.
- Develop and track key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence.
- Guide change management efforts ensuring smooth adoption of new processes tools and technologies.
- Serve as a strategic advisor to internal and external stakeholders providing insights and recommendations based on structured data analysis.
- Lead and mentor a team of operations and program managers fostering a culture of accountability innovation and high performance.
- Act as an escalation point for operational challenges ensuring timely resolution and stakeholder satisfaction.
- Collaborate with solution design and client services to craft and implement custom recruitment solutions.
- Promote standardization and consistency in processes documentation and service delivery across accounts.
- Represent the voice of operations in cross-functional leadership forums and contribute to enterprise-wide initiatives.
- Other duties as assigned.
Supervisory Responsibilities:
The Director Program Excellence may lead a team of Managers and/or individual contributors providing guidance conducting performance reviews and supporting professional growth.
Qualifications :
Position Requirements:
Education:
- Bachelors degree required; post-graduate degree preferred.
Experience:
- 8 years experience in talent solutions or project management required.
- Minimum of 8 years of experience in talent solutions operations or program management.
- Proven track record of leading large-scale operational initiatives and managing cross-functional teams.
- Experience with recruitment technologies (e.g. ATS CRM) and data analytics tools.
- Strong background in continuous process improvement methodologies (e.g. Lean Six Sigma).
Exposure:
- Strategic thinker with strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to manage multiple initiatives simultaneously in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel PowerPoint Word Outlook Visio).
Additional Information :
Cielo is the worlds leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielos reputation for executing innovative solutions that provide business impact through numerous awards and recognitions including its annual leadership position on the HRO Today RPO Bakers Dozen listing Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.
Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race color religion sex national origin disability age genetic information or any other status protected by state or local law for an individual who falls within the jurisdiction of such law.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Nurse Management
- Program Management
- Employee Evaluation
- Management Experience
- Teaching
- Curriculum Development
- Administrative Experience
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Addiction Counseling
About Company
Are you ready to accelerate your career? Join Cielo as a Recruiter! A career at Cielo will give you the opportunity to work with the industrys smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea that talent is rising and with it ... View more
