Intern Project Manager
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
As an Intern in the Customer Health Assurance (CHA) Team youll work at the intersection of customer health operations and data analysis helping drive ServiceNows mission to ensure customer value realisation and long-term retention.
Youll support the EMEA Customer Health Geo Lead and regional Major Area Leaders with operational analytical and project management activities that keep the business running smoothly.
This is an excellent opportunity for a Masters Degree student who wants hands-on experience in customer health strategy operational excellence and executive-level program management within a leading SaaS company.
What Youll Do
- Support the EMEA Customer Health Assurance Geo Leader on operational and administrative activities including:
- Program updates progress tracking and internal reporting.
- Creation and maintenance of presentation materials (PPT decks dashboards trackers).
- Coordination of recurring meetings notes and follow-up actions.
- Analyse Customer Health data across EMEA to:
- Identify red/yellow (at-risk) accounts and key customer patterns.
- Help prioritise focus areas for regional teams.
- Summarise findings for leadership with clear visuals and insights.
- Drive mini-projects in partnership with Geo and Major Area Leaders:
- Support initiatives tied to specific products (e.g. ITOM Security etc).
- Manage timelines deliverables and cross-functional coordination.
- Capture and communicate progress and outcomes.
- Enable operational efficiency by documenting processes maintaining tracking sheets and supporting the preparation of regional reviews and leadership reports.
Qualifications :
What You Bring
- Currently enrolled in an accredited university working on a relevant Masters Degree in Business Management Data Analytics or similar
- Must be a student for the full duration of the internship and returning to college for at least one semester following completion of the internship i.e. graduating in 2027
- Must be available to start in May OR June 2026
- Commit to the full-time 12 weeks (3 months) Summer internship duration
- Experience in evaluating or integrating AI into work processes decision-making or problem-solving through AI tools automating workflows analyzing AI-driven insights or assessing AIs potential impact
- Strong command of PowerPoint and Excel (data analysis formatting visual storytelling).
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Highly organised detail-oriented and comfortable managing multiple priorities.
- Eager to learn proactive and excited to contribute to a fast-moving global team.
- Previous internship or project experience in operations consulting or customer success is a plus but not required.
What Youll Gain
- Exposure to senior leadership across EMEA Customer Success and Customer Health.
- Practical experience in data-driven decision-making and cross-functional collaboration.
- Mentorship and growth in strategic thinking communication and program management skills.
- Opportunity to build a strong foundation for a future career in SaaS operations or customer success.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Intern
Key Skills
- Microsoft Office
- Organizational skills
- Growing Experience
- FileMaker
- Microsoft Outlook
- Microsoft Word
- Microsoft Powerpoint
- Research Experience
- Microsoft Excel
- Project Management
- Project Management Software
- Auto Restoration
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
