Services Solutions Engineer

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

Join our elite Technical Services team as an Escalation Engineer where you will be the last line of defense before issues reach our Development teams. You will tackle the most complex and challenging customer problems involving our cutting-edge cloud and storage technologies. Your mission is to minimize escalations to Engineering by applying deep technical expertise mentoring support staff and developing innovative high-impact solutions for our global customer base.

WHAT YOULL DO

• Lead the resolution of high-priority complex service requests and escalations from our worldwide customer base aiming to resolve issues quickly and prevent further escalation to Development.
• Mentor and coach Technical Support Engineers providing expert guidance on troubleshooting methodologies diagnostics and next steps to elevate the overall technical skill of the team.
• Drive issue isolation by collaborating directly with customers partners and our Engineering teams leveraging your expertise to analyze logs reproduce complex scenarios and define comprehensive strategies for code-level resolution.
• Become a subject matter expert in modern infrastructure specifically focusing on containers (e.g. Docker Kubernetes OpenShift) and hybrid/multi-cloud deployments (AWS Azure) ensuring seamless support for our Pure Cloud Block Store product.
• Contribute significantly to knowledge sharing by creating high-quality actionable documentation (FAQs KB articles) for both internal and external use effectively reducing future support volume.

WHAT YOU BRING

• Proven mastery in technical escalation management and problem-solving with a track record of successfully resolving highly complex critical customer issues in a production environment.
• Deep operational expertise in Linux system administration including a strong understanding of core concepts like systemd cgroups and Linux container runtimes.
• Solid experience with large-scale enterprise software and systems deployment coupled with practical knowledge of public cloud environments (AWS Azure) and modern storage concepts (iSCSI NVMe-oTCP S3 EBS).
• Exceptional communication and interpersonal skills with the ability to clearly articulate complex technical information to both highly technical internal teams and executive-level customers.
• Demonstrated self-motivation and initiative with the ability to manage unpredictable daily work triage issues effectively and thrive in a fast-paced entrepreneurial and high-performing culture.
• We are primarily an in-office environment and therefore you will be expected to work from the Raleigh North Carolina office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST.

BRING YOUR BOLD.

BRING YOUR FLASH.