Oracle Fusion CX Sales Cloud & CDM- Principal Consultant

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Key Responsibilities

Engage business partners to gather requirements and translate functional needs into technical specifications for CX (Fusion Sales Cloud DCS and Partner Relationship Management) Cloud solutions.

Excellent techno-functional knowledge and hands-on experience with Oracle Customer Data Management (CDM)

Implement CDM rules for deduplication and data quality

Troubleshoot the reported issues and provide corrective actions

Experience in Partner Relationship Management and Incentive compensation is an added advantage

Qualifications & Skills

Mandatory:

Bachelors degree (BE BTech MCA).

Minimum 5 years experience with Oracle CX Cloud products (Fusion Sales/Service Cloud Partner Relationship Management Incentive Compensation and CPQ).

Deep Implementation/Support experience of Customer Data Management (CDM)

Proficient in utilizing REST and SOAP APIs

Strong analytical and problem-solving skills.

Ability to thrive in a fast-paced dynamic environment with minimal supervision.

Good-to-Have:

Knowledge of other Oracle CX Modules (Sales Service CPQ and Eloqua)

Redwood migration

Excellent communication and project management skills including stakeholder and team facilitation.

Experience with Service Requests (SRs) Request for Change (RFCs) and My Oracle Support.

Self-Assessment Questions

Do I have hands-on experience implementing and supporting in Sales Cloud.
Am I skilled in developing custom integrations and automations using CX Data Integration CX Fusion Integration Agent Groovy Business Rules and scripting languages like Batch Python or PowerShell
Have I successfully supported diverse Oracle Fusion
Am I able to work independently solve complex challenges and adapt quickly in a fast-moving service-oriented environment

Responsibilities

1. Incident Management

Troubleshoot and resolve application issues:
Address user tickets triage issues and provide solutions for both functional and technical problems.
Prioritize and escalate:
Identify business-critical issues that require urgent attention or Oracle escalation.

2. End-User Support & Enablement

Respond to user queries:
Answer how to questions guide on navigation and help interpret application results and configurations.
Conduct training and knowledge sharing:
Provide onboarding refresher and update training to business users.

3. Configuration & Administration

Assist with configuration:
Help maintain SaaS configurations (workflows business rules roles approvals reports data security etc.) often in production and preview environments.
Support minor changes and regression tests during quarterly updates.

4. Service Request (SR) Management

Log and manage Service Requests (SRs) with Oracle:
Draft clear detailed tickets for Oracle Support and manage lifecycle through resolution.
Monitor patch and bug progress and keep business updated.

5. Release & Patch Readiness

Analyze and communicate impact of quarterly updates:
Review Whats New documents pretest updates in sandboxes and advise the business of changes or risks.
Regressions/UAT testing:
Coordinate or perform user acceptance and regression testing after updates.

6. Integration & Data Flow Support

Monitor and support integrations:
Troubleshoot issues with inbound/outbound integrations APIs file flows and OIC/OFS.
Coordinate with IT or integration partners as needed.

8. Documentation & Knowledge Base

Maintain up-to-date support documentation:
Update FAQs quick guides and process manuals for evolving system and business processes.

9. Customer Experience

Advocate for user satisfaction:
Act as the voice of the user when working with Oracle or internal IT collect feedback and recommend enhancements when recurring pain points are identified.

10. Compliance & Best Practice

Ensure data privacy and compliance:
Follow all Oracle and customer organization data handling and privacy requirements.
Promote SaaS best practices (e.g. configure > extend > customize) and minimize system customizations.

Qualifications

Career Level - IC4

Required Experience:

Staff IC

DescriptionKey ResponsibilitiesEngage business partners to gather requirements and translate functional needs into technical specifications for CX (Fusion Sales Cloud DCS and Partner Relationship Management) Cloud solutions.Excellent techno-functional knowledge and hands-on experience with Oracle Cu...