Lead, Customer Service
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
This is whereyour work makes a difference.
At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.
Here you will find more than just a jobyou will find purpose and pride.
Key Responsibilities:
Order Management & ERP Operations
- Process various order types (sales returns discounts rentals) in ERP systems (JDE and SAP)
- Implement and manage HST order-taking procedures
- Collect and register legally required biological data from customers in JDE
Sales Data & Performance Tracking
- Obtain detailed monthly sales data from wholesalers and input into JDE to monitor performance
- Ensure timely and accurate reporting to support commercial decision-making
Cross-Functional Collaboration
- Maintain daily communication with commercial and marketing teams
- Liaise with global teams to resolve system-related issues and ensure smooth operations
Customer Service Excellence
- Handle customer complaints and irregular cases with professionalism and care
- Monitor CS KPIs and take proactive actions to meet targets
- Manage outsourced service providers and oversee CS budget
Compliance & Process Improvement
- Understand relevant regulations and develop operational procedures accordingly
- Lead system upgrade initiatives and cost-reduction projects related to shipping and commercial operations
- Support project planning execution and team coordination
Reporting & Communication
- Provide regular updates on Japans operational status to global stakeholders
- Let me know if youd like this tailored for a specific audienceHR hiring portal or internal transferor if you want to add qualifications and experience requirements.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected ... View more
