Genesys Cloud Engineer
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About NationsBenefits:
At NationsBenefits we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable secure and high-performing platforms that streamline operations for our clients. As part of our strategic growth we are focused on platform modernization transitioning legacy systems to modern cloud-native architectures that support the scalability reliability and high performance of core backoffice functions in the insurance domain
Job Role: Genesys Cloud Engineer
Qualifications:
Minimum 2 Years of experience in Genesys cloud Cx
Knowledge in unified communication
Familiar with Agile and ITIL Process
Excellent communication skills
Problem-solving and decision-making abilities.
Description: Genesys Cloud IVR Development and Quality Analysis using the Agile and Waterfall methodology. Playing a crucial role in ensuring the smooth operation and maintenance of the telecommunications infrastructure by providing 24/7 support.
Responsibilities:
Design and architect IVR solutions.
Develop and customize IVR flows.
Designing and Customizing agent scripts
Working with voice Bot
Outbound Campaign design and management
Integrations/APIs
Monitoring performance and troubleshooting
Handling telephony configuration SIP and VoIP
Monitoring performance and troubleshooting
Reporting and Analytics
Analyzing intent mining
Topic Management
SBC Integration
Following ITIL process to work on requirement.
POCs with new tools and Vendors
POCs with IVR requirements and Optimization
Preparing analytical dashboards and wallboards for contact center data as per business needs
Producing custom client reports and operational intelligence reports
Identity and Access management
Critical support (On call interrupt)
Automatic Call Distribution and Routing Strategies
Key Skills
- ASP.NET
- Health Education
- Fashion Designing
- Fiber
- Investigation
About Company
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive gr ... View more
