Implementation Lead

Healthcare systems are struggling; our solution is communication.

We have a bold vision: everyone involved in a patients care - including the patient - should be able to communicate easily with each other. And we believe every NHS staff member should be using our software to make that happen. We want to make healthcare genuinely better.

We are solving one of the biggest challenges of our generation and to do this we need the best talent possible to help us raise the bar this is where you come in.

Our products are used daily (and you will have most certainly received a message from us) by over 98% of GP practices and half of NHS hospitals impacting millions of lives. As an Implementation Lead your role will be mission-critical and you will be central to shaping the core communication infrastructure of the NHS. Youll directly enable faster safer and more accessible patient care.

In this role you will own the end-to-end implementation process set clear adoption metrics and activation targets and continually raise the bar on how our teams deliver. You will ensure product adoption is optimised across the entire customer lifecycle from Free Trials and onboarding through to refresher and upskill training. You will also drive measurable improvements in time to value and long-term usage through scalable data-led approaches that make a real difference to patient care.

The Unique Challenges Youll Solve...

This isnt just about delivering on projects. Youll be:

Leading complex onboarding programmes across our GP market: managing full end-to-end delivery for customers coordinating stakeholders and ensuring a smooth rollout of our products across diverse settings.

Driving adoption and early value realisation: setting activation targets tracking key adoption metrics and helping customers get maximum value from our products as quickly as possible.

Optimising processes for efficiency and scalability: refining and evolving workflows tools and methodologies to make each rollout faster smoother and more repeatable across markets.

Turning customer insights into actionable improvements: gathering feedback from users identifying adoption blockers and working with teams to enhance delivery approaches and training resources.

Reducing churn risk and increasing long-term engagement: proactively spotting potential challenges de-risking contracts through structured support and helping customers sustain product adoption over time.

Leading and developing a small team: managing a team of up to 5 Implementation Specialists supporting their growth delegating effectively and ensuring high performance across all delivery projects.

What Were Looking For...

We need an Implementation Lead who embodies our Principles and thrives on significant challenges. Were seeking the core skills below coupled with a mindset ready for real impact.

• Proven experience delivering complex projects change management programmes or customer-facing initiatives.

• A customer-centric mindset with a track record of improving adoption satisfaction and retention.

• Experience managing and developing a small team (up to 5 people) including hiring performance management and supporting growth.

• Strong ability to manage customer expectations identify risks early and implement structured mitigation plans.

• Data-driven decision making using insights to optimise processes measure impact and improve efficiency.

• Organisational agility able to prioritise competing demands work independently and deliver at pace.

Our Principles in Action...

• Fix healthcare communication: Healthcare systems are struggling; our solution is communication - all of our efforts are centred here.

• Raise the bar: We have built an exceptional team to solve hard challenges. We hire for expertise and new ideas maintaining high standards giving honest feedback and only delivering work were proud of.

• Be a driver not a passenger: We make things happen focus on the right problems and bring the energy to deliver ambitious goals.

• Succeed together: We succeed only as a team. Our mission is too important for anything less so company success always comes first.

• Move with urgency: Were on a mission and every day lost is a missed opportunity to improve lives. We work at pace and focus on our mission our users and our impact.

• Be relentlessly resourceful: We embrace constraints as they force us to think differently be creative and focus.

• Embrace challenge: We value constructive conflict over harmony having tough conversations for the best outcome.

What We Can Offer...

We believe in supporting our team to do their best work and thrive both professionally and personally.

• 70000 - 90000 salary the value of 50750 share options

• Access to Happl - a flexible benefits provider with a given budget of 600 to spend on perks of your choice. Options include private health insurance wellness providers and more

• Flexible Working: We are an office first culture and ask you are in at least 3 days a week.

• Enhanced parental leave policy

• We have our very own Chef! Free healthy breakfasts snacks and lunches will be provided with the occasional sweet treat!

...And much more.

Like the sound of this role and want to know more about the company Heres more about us...

Were a fast-growing healthcare technology company which makes it easier for patients and healthcare teams to communicate.

Accurx is where conversations happen with and about patients. Our software helps doctors nurses pharmacists administrators and other professionals to seamlessly connect with both patients and each other.

Our mission is simple: everything we do is to make patients healthier and healthcare staff happier. Today Accurx is used in 98% of GP practices nationwide and every day more healthcare professionals are using our software in hospitals pharmacies care homes and the community.

Were passionate about staying close to our users which is why everyone at Accurx visits a GP practice at least twice a quarter to understand how a practice runs the difficulties they face with technologies and how we can help.

Head over to our main careers page to find out more about the team and our candidate hub.

You can also find out more about us on Medium LinkedIn and Twitter & Instagram.

Our YouTube channel is full of demos of our product webinars we have held with our users and some clips about life at Accurx.

Diversity & Inclusion

Accurx is committed to being an inclusive part of this were glad to accommodate candidates who need adjustments throughout the interview process.

Pre-employment Screening

All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work). You can find more on our process here. If youd like to ask questions before you apply please email .