Food & Beverage Attendant All Day Dining 22In Place 3-322 Shift Leader, Hilton Nagoya , In Place 3-3

A Food and Beverage Attendant affects every Guest experience with ours restaurants bars room service banquets and in-hotel cafes. We always deliver an experience that will exceed our Guests food beverage and culinary expectations.

What will I be doing

As a Food and Beverage Attendant you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants bars banquets facilities in-hotel cafes and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:

• Receive orders and serve customer requests completely in a timely manner including but not limited to serving as a barista or cocktail attendant/bartender if required
• Understand menu content any menu changes and promotional activities
• Keep your service area clean tidy and well-prepared
• Efficiently manage the proper settlement of all customer accounts
• Answer Guest queries in a polite and helpful manner
• フードビバレッジアテンダントはレストランバールームサービス宴会ホテル内カフェにおけるお客様の体験すべてに影響を与えます私たちは常にお客様の飲食や料理への期待を超える体験を提供します
• 業務内容
• フードビバレッジアテンダントとしてレストランバー宴会施設ホテル内カフェにおける飲食業務およびルームサービスの提供において最高水準の品質基準を維持する責任を負いますチームメンバーと連携し以下の業務を通じてお客様の期待を超える高品質なサービス体験を提供します
• 注文受付とお客様のご要望を迅速かつ完全にお応えすること必要に応じてバリスタやカクテルアテンダントバーテンダー業務を含む
  メニュー内容メニュー変更プロモーション活動を理解すること
  担当エリアを清潔整頓準備万端に保つこと
  お客様のお会計を適切かつ効率的に処理すること
  お客様のお問い合わせに丁寧かつ親切に対応すること

What are we looking for

Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Friendly positive energetic disposition
• Committed to delivering exceptional guest service
• Motivated to learn new skills and techniques
• Smart and tidy in appearance
• Positive and willing to participate on a team and work with a winning attitude
• Excellent communication skills in the local language
• Flexible reliable and responsive to a range of work situations
• Prepared to manage a variety of customer types inquiries and complaints
• Knowledge of alcoholic beverages and mixing of drinks
• Previous food hygiene experience
• Electronic ordering systems experience
• Cash handling experience

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans