Portuguese-Speaking Healthcare Support Specialist

We are seeking a highly motivated and empathetic Portuguese-Speaking Healthcare Support Specialist to join our remote team in Bulgaria. You will be the first point of contact for our Portuguese-speaking users providing essential support and guidance within the healthcare sector. This is a fantastic opportunity to start a career in the global healthcare industry from the comfort of your home office backed by a supportive team and excellent benefits.

Key Details

• Job Title: Portuguese-Speaking Healthcare Support Specialist
• Location: 100% Remote (must be legally based in Bulgaria!)
• Start Date: December 15 2025
• Schedule (Full-Time Monday to Friday): You will be assigned to one of the following shifts:
  • 11:00h 20:00h
  • 13:00h 22:00h
  • 16:00h 01:00h

Role and Responsibilities

As a Healthcare Support Specialist youll ensure our users receive timely accurate and compassionate assistance. Your main focus will be on resolving inquiries and maintaining a high standard of service.

• First-Contact Resolution: Serve as the primary point of contact for Portuguese-speaking customers and patients via phone email and chat addressing inquiries related to healthcare services products and general support.
• Information Provision: Provide clear precise and empathetic information regarding medical appointments service eligibility account details and procedural guidance.
• Issue Resolution: Efficiently and professionally troubleshoot document and resolve user issues escalating complex technical or clinical matters to senior specialists or relevant departments when necessary.
• Record Keeping: Maintain meticulous records of all customer interactions and transactions in the CRM system ensuring data accuracy and compliance with internal protocols.
• Process Improvement: Contribute to the continuous improvement of support processes by collecting user feedback and identifying trends.

Candidate Requirements

Must-Have Qualifications

• Language Proficiency:
  • Portuguese (Fluent/Native): Excellent verbal and written communication skills.
  • English (B2 Level Minimum): Strong verbal and written communication skills for internal communication and training.
• Work Eligibility: Candidates must possess one of the following valid documents allowing them to work legally in Bulgaria for more than one year:
  • Valid Bulgarian Residency Card (must be valid for over one year)
  • EU Citizenship (Passport or ID card)
  • Refugee Card
• Technical Setup: Must have a quiet dedicated space for remote work. All necessary equipment (e.g. laptop headset) will be provided by the company.

Good to Have (Advantageous)

• Experience: Prior experience in a customer service call center or support role particularly within a BPO (Business Process Outsourcing) or healthcare environment is beneficial but not a strict requirement. Full training will be provided.
• Skills: Proven ability to multitask manage time effectively demonstrate strong problem-solving skills and maintain a high level of empathy and professionalism especially when dealing with sensitive health-related topics.

Benefits and Perks

We offer a rewarding package designed to support your professional growth and well-being:

• Competitive Salary: A rewarding salary package benchmarked against industry standards in Sofia.
• Comprehensive Health Coverage: Full health insurance package.
• Financial Support: Generous transport allowance.
• Career Development: Clear paths for career growth professional development programs and continuous training.
• Additional Perks: Many more benefits to enhance your work-life balance and overall well-being (e.g. performance bonuses multisport options corporate discounts).

If you are ready to use your language skills to make a real difference in healthcare apply today!