Resident Services Manager
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Job Location:
Moscow, PA - USA
Monthly Salary:
USD 45000 - 50000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Want to learn more about The Scion Group Check out our website.
Were hiring immediately!
We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas.
The Opportunity
The Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service relationship management and efficient operations. This individual is responsible for overseeing all aspects of resident satisfaction communication and engagement while supporting leasing marketing and compliance initiatives. The role requires strong interpersonal skills a detail-oriented mindset and the ability to manage sensitive situations with professionalism.
Your Benefits
- FLSA Status: Exempt
- Discretionary annual bonus
- Paid Time Off
- Floating holidays
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Parental Leave
- Learning reimbursement opportunities
The Responsibilities
Resident Relations & Community Experience
- Lead reputation management initiatives across review platforms and internal feedback channels.
- Mediate and resolve resident complaints with empathy and professionalism.
- Manage delinquency notices and financial backing follow-up support.
- Coordinate mutual terminations in accordance with company and legal standards.
- Lead crisis management efforts collaborating with leadership and emergency services.
- Oversee resident insurance compliance and follow-up efforts.
- Organize and execute resident events to build community engagement and support retention.
- The RSM will assume responsibility for managing ETM staff only in the absence of a General Manager such as during PTO or vacancies.
Leasing & Occupancy
- Oversee leasing workflows and generate lease documents in Entrata.
- Provide backup support for lead follow-up sales calls and lease execution.
- Manage immediate move-ins inspections and unit transfers.
- Lead Entrata BUA management and maintain accurate dashboards for leasing and reviews.
- Review and countersign housing agreements under the approval and direction of the General Manager ensuring compliance with company policies and contractual standards.
Operational Support
- Support the General Manager in managing Entrata dashboards and performance metrics.
- Partner with accounting and operations on delinquency financial aid and related processes.
- Ensure timely processing of lease paperwork renewals and notices to vacate.
Marketing & Social Media
- Collaborate on local marketing campaigns and leasing promotions.
- Lead or co-manage social media efforts to promote events resident engagement and leasing updates.
Season or Situation-Specific Focus Areas
- Assist with seasonal or emergency-specific responsibilities such as vacant position coverage legal correspondence Fair Housing matters crisis management and capital project planning or support.
- Display flexibility sound judgment and cross-department collaboration in evolving situations.
What We Require
- 2 years of experience in property management leasing or resident services
- Strong interpersonal conflict resolution and customer service skills
- Ability to handle crisis situations and manage sensitive conversations
- Familiarity with Entrata or similar property management software
- Highly organized with the ability to manage multiple priorities
- Proficiency in Microsoft Office and social media platforms
Relevant Systems and Platforms
- Entrata (Property Management System)
- Microsoft Office
- Social Media Platforms
Operational Details
- Job location is at the assigned community.
- Full-time on-site position.
- Will be called upon to provide additional support to other communities within the portfolio beyond your home property based on operational needs.
- Evening or weekend availability may be required especially during move-in/move-out periods peak leasing seasons emergencies and inclement weather needs.
Required Experience:
Manager
Key Skills
- EMR Systems
- Senior Care
- Developmental Disabilities Experience
- MDS
- Yardi
- Computer Literacy
- Fair Housing Regulations
- Maintenance
- LIHTC
- Document Management Systems
- Property Management
- Supervising Experience
About Company
Investors. Owners. Operators. Advisors. Experts. For over 20 years, Scion has been a forward-thinking leader in student housing. From a modest beginning in 1999, Scion has been defined by a relentless focus on student housing, coupled with dynamic creativity and inspiration. We don’t ... View more
