Social Media Advisor German Speaker + English Porto
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Social Media Advisor German (B2/C1) English
Location: Porto Portugal (On-Site)
Schedule: MondaySunday 10:0019:00 (2 rotating days off)
Upcoming Change: Rotative shifts between 09:0021:00 including night shift soon
Salary: 1100 (14 months)
Requirement: Strong Customer Service background Familiar with KPIs
About the Role
We are looking for a German-speaking Social Media Advisor to join our team in this role you will support customers on social media channels respond to inquiries resolve issues and provide a high-quality service experience. Candidates must be comfortable working with KPIs and adaptable to changing schedules.
Key Responsibilities
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Respond to customer inquiries on social media platforms in German and English
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Manage posts messages comments and reviews with professionalism and accuracy
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Provide clear solutions escalate issues when necessary and maintain service quality
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Meet performance KPIs (response time quality scores customer satisfaction etc.)
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Ensure a consistent brand tone in all interactions
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Collaborate with internal teams to resolve customer concerns efficiently
Requirements
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German B2/C1 strong English
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Proven Customer Service experience ideally in contact centers
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Familiarity with KPIs and performance metrics
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Ability to work on-site in Porto
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Flexibility to work rotating schedules including future night shifts
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Strong communication and problem-solving skills
What We Offer
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Competitive salary package (1100 x 14 months)
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Full training and onboarding
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Supportive multicultural team
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Growth opportunities within the company
Key Skills
- Business Consulting
- Anti Money Laundering
- Health
- Gynaecology & Obstetrics
- Actuary
