Lead SREDevOps Engineer

We are

At Synechron we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechrons progressive technologies and optimization strategies span end-to-end Artificial Intelligence Consulting Digital Cloud & DevOps Data and Software Engineering servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization from Artificial Intelligence and Blockchain to Data Science models Digital Underwriting mobile-first applications and more. Over the last 20 years our company has been honored with multiple employer awards recognizing our commitment to our talented teams. With top clients to boast about Synechron has a global workforce of 14500 and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a highly skilled Lead Site Reliability Engineer (SRE) / DevOps Engineer to drive the reliability observability and operational excellence of our platforms. This role will lead major initiatives around monitoring automation incident response and performance optimization leveraging enterprise tools such as Dynatrace BigPanda and LogScale/MonPro. Candidate will partner closely with engineering operations and product teams to build robust systems improve service availability and ensure a seamless user experience through proactive observability and best-in-class SRE practices.

Additional Information*

The base salary for this position will vary based on geography and other accordance with law the base salary for this role if filled within Pittsburgh PA/Dallas TX is$125k - $135k/year & benefits (see below).

The Role

Responsibilities:

Observability & Monitoring

• Implement and enhanceproactive observabilityframeworks to anticipate and mitigate issues before they occur.
• Optimizeexperience monitoringand user interaction metrics across applications and services.
• Manage and improve theevent catalog ensuring all system events are structured and actionable.
• Build and maintaindashboards alerts and health reportingusing tools like Dynatrace BigPanda MonPro and LogScale.
• Performservice tuningto improve system performance based on real-time metrics and data analysis.
• Establish and maintainobservability standardsand best practices across teams.
• Conductchaos testingand resilience validation to ensure high system availability.
• Leadanomaly detectionpractices to quickly identify and respond to unusual system behavior.

SRE Practices

• Ensure platform stability performance and reliability through provenreliability engineeringprinciples.
• DriveSRE initiatives including continuous improvement projects within the Site Reliability Center.
• Develop maintain and scaleautomated orchestration pipelinesto streamline operations and improve efficiency.
• Create maintain and enforceSRE standards including SLIs SLOs and operational playbooks.
• Lead and conductroot cause analysisfor critical incidents and drive long-term remediation improvements.

Problem Management

• Own theproblem managementlifecycleidentifying tracking and resolving underlying issues to prevent recurring incidents.
• Collaborate with cross-functional teams to address systemic issues and drive operational resilience.

Requirements:

• 7 years of experience inSRE DevOps or Infrastructure Engineeringroles.
• Hands-on expertise with observability/monitoring tools such as:
  • Dynatrace(APM RUM dashboards alerting)
  • BigPanda(event correlation incident response)
  • LogScale / MonPro / LogicMonitoror similar log and metrics platforms
• Solid experience withcloud platforms(AWS Azure or GCP).
• Strong proficiency inautomation & orchestration(Terraform Ansible Jenkins GitHub Actions etc.).
• Proven track record inincident management RCA and implementing reliable SRE practices.
• Experience withCI/CD pipelines infrastructure as code and configuration management.
• Deep understanding ofLinux systems networking fundamentals and distributed system design.
• Strong scripting abilities (Python Bash PowerShell or equivalent).
• Excellent communication leadership and cross-team collaboration skills.

Preferred but not required:

• Experience leading SRE or DevOps teams.
• Knowledge ofchaos engineering advanced anomaly detection and proactive alerting strategies.
• Experience implementingSLI/SLO frameworksand performance optimization programs.
• Familiarity with containerization (Docker Kubernetes) and service meshes.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical dental vision life insurance and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities focused on skills substantive knowledge and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the worlds leading tier-one banks financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse fun-loving and global work culture.

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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