Contract Analyst SM

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Manager Contract Analyst!
In this role you will be responsible for managing contractual documents of large businesses and ensure we are compliant contractually. Conduct multiple client interactions to ensure they have regular updates and are aware well ahead of time of the requirements. Liaison with senior leadership for regular progress updates and highlight any risk/challenges with mitigation plan. Guide mentor and manage the team. Drive organizational objectives & communications effectively to the team. Drive transformational projects for process improvement.

Responsibilities
Should have end to end understanding of Contract management and key fundamentals.
Work with the Global Operating leaders of the accounts
Ensure we are compliant contractually.
Work closely with the legal team to interpret and different clauses and of the contract.
Help build trackers for commercials dedication as per contract and ensure there is planning well ahead of time of commitments.
Forecasting and planning to ensure right staffing.
Be accountable for key metrics; KPIs (key performance indicators) and SLAs (service level agreements).
Support and propose continuous process/system improvement initiatives across the Commercial Contract Operations teams.
Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations
Assist leadership with creating and implementing governance processes to ensure standardization and efficient central membership policies procedures and processes to harmonize all aspects of contract membership operations with the appropriate flexibility to meet customer/market needs and dynamics across all business offerings.
Coordinate dispute information with Chargeback Analyst and Distributor partners as needed to resolve contract error discrepancies. Manage follow up communications with distributors to ensure errors are resolved on the front end.
Responsible for maintaining all Central Membership related training material and updating desktop procedures to support management.
Document any identified gaps in contracting membership procedures and work with the team leaders and managers to find resolution.
Qualifications we seek in you!
Minimum Qualifications
Minimum any graduate with bachelors Degree with decent experience.
Experience in contract operations and demonstrated membership management contract pricing knowledge is preferred.
General understanding of the end-to-end commercial contract operations management preferred.
Work experience on ERP systems (SAP preferred).
Proficient technical skills in MS Excel solutions and MS Access preferred.
Strong communication and customer centric skills in order to adapt to customer needs.
Analytical problem solver with the ability to evaluate key business drivers and develop clear solution recommendations.
Ability to plan organize and manage a variable workload and meet schedules with accurate results.
Innovative thinker with ability to drive change and effectiveness through automation and process excellence.
Ability to work well independently in a team environment be self-motivated and multitask while achieving expectations.

Preferred Qualifications/ Skills
Customer Focus
Action Oriented
Drive for Results
Teamwork
Process/Operational Effectiveness
Organizational Agility

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.