Order Management – Senior Process Associate – Czech – hybrid Bucharest

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

We are inviting you to apply for the role of Order Management Senior Process Associate Czech hybrid Bucharest

Responsibilities
Customer & Order Management
Act as the primary liaison between customers sales teams brokers distributors and internal departments to investigate and resolve complex issues.
Ensure accurate processing shipping and invoicing of customer orders.
Analyze orders for compliance with client requirements and cut-off times.
Maintain and update customer master data including new account setups and changes.
Use client-specific tools to manage daily operational tasks and ensure service delivery meets agreed metrics.
Reporting & Documentation
Prepare and submit monthly reports and audit-related documentation.
Assist the Assistant Manager in compiling and submitting reports.
Ensure compliance with internal accounting controls (SOX).
Create update and maintain Standard Operating Procedures (SOPs) and working procedures.

Cross-functional Support
Support credit control activities in collaboration with the Assistant Manager.
Respond to ad hoc requests from business groups and local units.
Identify and communicate opportunities for continuous process improvement and innovative solutions.
Team Collaboration & Training
Train and mentor junior team members on daily tasks and procedures.
Maintain and develop strong relationships with relevant markets and major customers.
Act as a bridge between customers outside sales and internal departments to ensure alignment and issue resolution.

Qualifications we seek in you!
Minimum Qualifications
University degree required (preferably in Economics Business or related fields)
Advanced proficiency in Czech (C1)
Good communication in English
Strong working knowledge of Excel and SAP
Relevant experience in OTC Order Management Supply Chain or Logistics
Preferred Qualifications
Previous experience in a multinational or corporate environment
Strong interpersonal and stakeholder management skills
Proven ability to handle complex issues and drive process improvements
Experience with audit compliance and reporting (e.g. SOX)

Why join Genpact

Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.