Web E-Chat Representative US Remote

Albany, GA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

We are currently seeking a Web E-Chat Representative to join our remote team in the US. As a representative of Advanced Turf Solutions you will be responsible for providing excellent customer service through online chat support. Your role will involve assisting customers with product inquiries order processing resolving complaints and fostering positive relationships with clients.

Job Responsibilities:

Respond to customer inquiries and provide product information through online chat
Assist customers with placing orders tracking shipments and resolving any issues
Proactively engage with customers to ensure their needs are met and provide a positive experience
Maintain accurate records of customer interactions and transactions
Collaborate with other team members to continuously improve customer service processes
Stay up-to-date on product knowledge and industry trends to better assist customers

Essential Qualifications:

Excellent written communication skills
Strong customer service orientation
Ability to multitask and prioritize in a fast-paced environment
Proficiency in using online chat tools and CRM systems
High attention to detail and accuracy

Desired Experience:

Previous experience in customer service or sales roles
Experience working in the green industry or related field
Knowledge of turf products fertilizers pesticides and seed is a plus
Experience with e-chat support or online customer service

Salary & Benefits:

Salary range: $45000 - $85000 per year
Competitive benefits package including health insurance paid time off and retirement savings plan
Opportunity for career growth and professional development
Work remotely from anywhere in the US

Required Skills:

Communication SkillsAttention to DetailEmpathyActive ListeningProblem-SolvingPatienceProduct KnowledgeTime ManagementMultitaskingTechnicalTeamworkDecision-MakingInterpersonal Skills

Job Description:We are currently seeking a Web E-Chat Representative to join our remote team in the US. As a representative of Advanced Turf Solutions you will be responsible for providing excellent customer service through online chat support. Your role will involve assisting customers with product...