Account Executive (Mandarin Speaking)
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking delivery enablement payment solutions and point-of-sale software. At Tarro we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.
We obsess over placing our customers first and working backwards from there. When our customers succeed we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM) but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.
Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022 we were valued at $450M and have since seen substantial growth across customer acquisition product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success and together we have supported nearly 20 million customers. We are proud to be named one of Built Ins top companies to work for in 2023.
To learn more about our culture values and how you can be a part of helping mom & pop restaurants thrive please visit us here!
What were looking for
Were looking for early-career high-energy Account Executives to join our team and help small Chinese-American restaurants across the U.S.. In this role youll be visiting restaurants building relationships and helping owners understand how Tarros solutions can save them time reduce costs and grow their businesses.
This is an ideal role for someone bilingual in Mandarin and English and looking to build their career at the intersection of tech small business and real-world problem-solving. If youre well-spoken self-driven and love working with people face-to-face this is your chance to represent a fast-growing startup and make a direct impact in the lives of small business owners.
What youll do
You will visit small Chinese-American restaurants pitch Tarros tech stack and close deals
You will build rapport with restaurant owners running demos and answering questions in both English and Mandarin.
You will manage your daily pipeline activity tracking and post-sale handoffs using our internal tools and CRM.
You will gather product feedback and share ground-level insights to improve sales playbooks and customer onboarding.
You will act as Tarros face in the fieldrepresenting our mission our brand and our commitment to customer success.
Year 1 Deliverables
Hit individual sales targets within 90 days (expected 1015 successful signups per month after ramp-up).
Maintain accurate daily CRM and pipeline hygiene (95% update rate).
Be rated 4.5/5 or higher on customer satisfaction surveys from restaurant clients.
Contribute to improving Tarros sales playbooks based on field learnings and objections.
About You
You have 13 years of experience in sales field marketing or a customer-facing role.
You are fluent in both Mandarin and English and feel confident running demos in either language.
You are open to doing frequent travels to the US for trainings immersions and client meetings.
You are organized coachable and comfortable working independently while adapting quickly to new environments.
Bonus Points
Youve worked with small merchants or in the F&B / hospitality sector.
Youve done door-to-door or field sales or run product activations or demos.
Youve studied or lived abroad (especially in the US) and understand the culture and business landscape.
Youre a natural at making people feel comfortable and confident in trying something new.
If you do not meet all the requirements listed above which candidates rarely do dont worry. We still encourage you to apply!
Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race sexual orientation gender identity age nationality religion veteran status political affiliation and disability.
Required Experience:
IC
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
