Card Authority and Disputes Administrator

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

At Paymentology were redefining whats possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries.

Our advanced multi-cloud platform delivers real-time data unmatched scalability and the flexibility of shared or dedicated processing instances. Its this global reach and innovation that sets us apart.

Were looking for a Card Authority and Disputes Administrator to manage and process chargebacks transaction disputes and card authority operations across global card networks. This role ensures every case and authorisation exception is validated documented and resolved in line with regulatory and card scheme standards. Youll play a key role in protecting clients and cardholders from financial loss while upholding Paymentologys operational integrity operating independently on assigned cases and prioritising workload against SLA and regulatory deadlines.

What you get to do::

Handle and process cardholder disputes involving authorised and unauthorised transactions.
Conduct detailed investigations using multiple internal systems and external partners.
Validate data accuracy and ensure all documentation meets compliance and network standards.
Determine appropriate actions and craft timely accurate responses to networks within SLA and regulatory timelines.
Oversee card authority processes including transaction approvals declines and authorisation reviews.
Provide guidance to internal teams and clients on dispute outcomes escalations and card authorisation queries.
Maintain current knowledge of card scheme rules dispute categories and operational procedures.
Contribute to continuous improvement initiatives in dispute resolution authorisation processes and reporting accuracy.

What you can look forward to::

At Paymentology its not just about building great payment technology its about building a company where people feel they belong and their work matters. Youll be part of a diverse global team thats genuinely committed to making a positive impact through what we do. Whether youre working across time zones or getting involved in initiatives that support local communities youll find real purpose in your work - and the freedom to grow in a supportive forward-thinking environment.

Travel:
< 10%

Requirements:

What it takes to succeed:

Strong understanding of Visa/Mastercard dispute and card authorisation processes and compliance standards.
Skilled in Microsoft Office Suite (Excel Outlook Word) and case management tools.
Excellent written and verbal English communication skills.
Analytical customer-centric and detail-oriented with the ability to work to tight deadlines.
Able to coordinate with card network partners client operations teams and internal reconciliation staff to ensure compliance and customer satisfaction.
24 years in dispute resolution card operations or financial customer service.

At Paymentology were redefining whats possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries.Our advanced multi-cloud platform delivers rea...

What you get to do::

Handle and process cardholder disputes involving authorised and unauthorised transactions.
Conduct detailed investigations using multiple internal systems and external partners.
Validate data accuracy and ensure all documentation meets compliance and network standards.
Determine appropriate actions and craft timely accurate responses to networks within SLA and regulatory timelines.
Oversee card authority processes including transaction approvals declines and authorisation reviews.
Provide guidance to internal teams and clients on dispute outcomes escalations and card authorisation queries.
Maintain current knowledge of card scheme rules dispute categories and operational procedures.
Contribute to continuous improvement initiatives in dispute resolution authorisation processes and reporting accuracy.

What you can look forward to::

Travel:
< 10%

Requirements:

What it takes to succeed:

Strong understanding of Visa/Mastercard dispute and card authorisation processes and compliance standards.
Skilled in Microsoft Office Suite (Excel Outlook Word) and case management tools.
Excellent written and verbal English communication skills.
Analytical customer-centric and detail-oriented with the ability to work to tight deadlines.
Able to coordinate with card network partners client operations teams and internal reconciliation staff to ensure compliance and customer satisfaction.
24 years in dispute resolution card operations or financial customer service.