Customer Relations Manager Call Handler

Greater London - UK

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

After a successful 2025 The Property Expert Group is looking for a Customer Relations Manager / Call Handler to join our growing team.

This role is perfect for someone who loves helping people communicates confidently and thrives in a client-focused environment.

Youll be the first point of contact for many of our customers and clients - ensuring every interaction is warm helpful and professional.

In addition the role offers somewhat flexible hours to suit your schedule.

About the Role

Were seeking a friendly organised and proactive professional to manage incoming enquiries support clients throughout their property journey and ensure our communication standards remain exceptional.

Youll be asked to play a key role in keeping the team informed clients updated and operations running smoothly.

Tasks

Enquiry Handling Client Communication & Front-Line Support

Handle incoming calls WhatsApp messages emails and online enquiries
Make outbound calls to clients for updates confirmations and follow-ups
Accurately log and update client information in our CRM
Provide clear friendly advice to clients across multiple communication channels

Customer Service Management

Ensure all client interactions are responded to promptly and professionally
Maintain our high standards
Support sellers landlords buyers and tenants with updates and information
Resolve minor issues independently and escalate complex matters when necessary
Prepare follow-up messages appointment notes and status updates for internal use

Requirements

Experience in customer service call handling or a similar client-focused role
Warm confident communicator with excellent phone manner
Highly organised with strong attention to detail
Tech-comfortable (CRM systems WhatsApp email task management tools)
Proactive reliable and able to work independently and from home when required
Someone who genuinely enjoys helping people
Ideally a driver - to be able to cover a small number of physical meetings

Benefits

A somewhat flexible part-time role
Supportive friendly team culture
Competitive pay and commission structure
Your own work mobile (if necessary)
Training on our systems and processes
Opportunity to grow within a modern quality-driven estate agency

We look forward to your application to join The Property Expert Group and hope its exciting for you to have the opportunity to join a company dedicated to providing a top-tier service with a personal touch.

After a successful 2025 The Property Expert Group is looking for a Customer Relations Manager / Call Handler to join our growing team.This role is perfect for someone who loves helping people communicates confidently and thrives in a client-focused environment.Youll be the first point of contact for...