Project IT Manager IV
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Candidate Ranking (in order of preference)
- Candidates with Genesys Cloud IVR migration experience
- Candidates with cloud migration experience (non-Genesys platforms such as Nuance Cisco etc.)
- Candidates with any call center application migration experience
- Candidates with call center/IVR experience
- Candidates with general IT Project Manager experience
About the Team
Join Duke Energys Digital Voice group in Charlotte NC. We are launching a multi-year IVR Replacement Program to migrate our existing on-premise IVR (Nuance) to Genesys Cloud. This role sits at the center of a high-visibility large-scale transformation impacting millions of customer interactions annually.
Position Overview
We are seeking an experienced Project IT Manager IV to lead the end-to-end delivery of the IVR migration initiative. The ideal candidate brings a strong blend of cloud migration expertise call center technology experience and enterprise-level project leadership.
Key Responsibilities
- Own full project lifecycle delivery for the IVR migration from Nuance on-prem to Genesys Cloud.
- Build and manage detailed project plans schedules budgets and resource allocations.
- Coordinate day-to-day work across business partners architects engineering teams and third-party vendors.
- Ensure compliance with Duke project governance reporting and documentation standards.
- Identify track and mitigate risks dependencies and issues.
- Serve as primary communication bridge between technical teams and business stakeholders.
- Lead delivery using both Waterfall and Agile methodologies where appropriate.
Required Qualifications
- Hands-on experience leading cloud migration initiatives-Genesys Cloud and/or Swampfox strongly preferred.
- Strong background in call center systems IVR platforms and customer experience technologies.
- Minimum 5 years as an IT Project Manager supporting enterprise-scale environments.
- Advanced knowledge of Waterfall and Agile project delivery frameworks.
- Proven ability to manage complex multi-vendor projects.
- Excellent communication skills with demonstrated stakeholder management expertise.
Preferred Qualifications
- PMP Scrum Master SAFe or other Agile certification(s).
- Experience with Nuance IVR Genesys Architect or similar tools.
- Prior work within regulated industries or large Fortune 500 organizations.
Work Arrangement
- Hybrid role 3 days onsite per week at the Charlotte location.
- Occasional travel may be required for vendor or stakeholder engagements.
Why This Role
This is a chance to lead one of Duke Energys marquee transformation programs. You will shape customer-facing technology impacts across the enterprise work with cutting-edge cloud platforms and collaborate with high-performing technical and business teams.
Key Skills
- IT Experience
- Project Management Methodology
- Project / Program Management
- IT Project Management
- Agile
- PMBOK
- Visio
- Waterfall
- Project Management
- Microsoft Project
- Project Management Lifecycle
- SDLC
