IT HHS Systems Technician II

Clewiston, FL - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: IT HHS Systems Technician II
Location: Big Cypress FL (Onsite 5 days/week)
Salary: $60000 $70000 per year
Work Hours: 8:00 AM 5:00 PM
Employment Type: Permanent / Full-Time

Position Summary:
The IT HHS Systems Technician II provides technical support for Health & Human Services (HHS) operations assisting end-users with desktops laptops business and healthcare applications and network systems. The incumbent troubleshoots and resolves technical issues performs system maintenance and ensures high service standards in accordance with department Service Level Agreements (SLAs). This role requires onsite presence collaboration with IT and healthcare staff and a willingness to learn specialised healthcare software and medical devices.

Key Responsibilities:

Serve as the primary point of contact for HHS IT operations via phone walk-ins email and ticketing systems.
Troubleshoot and resolve technical issues across client devices desktops/laptops printers peripherals and medical devices.
Support and maintain HHS applications including NextGen CRM QS/1 Pharmacy software and dental software.
Monitor system performance network connectivity and optimize resources to minimize production incidents.
Administer Active Directory user accounts Exchange profiles and security group access.
Deploy configure and maintain new desktop/laptop systems imaging and software updates.
Install configure and troubleshoot printers copiers AV systems and related peripherals.
Document processes create user guides and contribute to the internal knowledge base.
Participate in on-call rotations and provide emergency support as required.
Collaborate with team members and escalate unresolved issues to higher-tier support.

Qualifications:

Bachelors degree in Information Technology or related field or Associate degree/High School diploma with relevant certifications (A Network or equivalent).
Minimum of 3 years experience in customer-facing IT support within an enterprise environment.
Proficient with Windows 7/10/11 Microsoft Office suite PC hardware printers and network connectivity.
Experience with Active Directory Exchange mobile device management and remote troubleshooting.
Strong analytical problem-solving and customer service skills.
Excellent verbal and written communication skills.
Valid Florida Drivers License required.
Willingness to work flexible hours including evenings weekends and holidays and travel to client locations as needed.

Preferred Skills:

Experience supporting healthcare applications or medical devices.
Familiarity with HHS operations or regulated environments.

Thanks and Regards
Murali Sharma

Job Title: IT HHS Systems Technician II Location: Big Cypress FL (Onsite 5 days/week) Salary: $60000 $70000 per year Work Hours: 8:00 AM 5:00 PM Employment Type: Permanent / Full-Time Position Summary: The IT HHS Systems Technician II provides technical support for Health & Human Servic...

Job Title: IT HHS Systems Technician II
Location: Big Cypress FL (Onsite 5 days/week)
Salary: $60000 $70000 per year
Work Hours: 8:00 AM 5:00 PM
Employment Type: Permanent / Full-Time

Key Responsibilities:

Serve as the primary point of contact for HHS IT operations via phone walk-ins email and ticketing systems.
Troubleshoot and resolve technical issues across client devices desktops/laptops printers peripherals and medical devices.
Support and maintain HHS applications including NextGen CRM QS/1 Pharmacy software and dental software.
Monitor system performance network connectivity and optimize resources to minimize production incidents.
Administer Active Directory user accounts Exchange profiles and security group access.
Deploy configure and maintain new desktop/laptop systems imaging and software updates.
Install configure and troubleshoot printers copiers AV systems and related peripherals.
Document processes create user guides and contribute to the internal knowledge base.
Participate in on-call rotations and provide emergency support as required.
Collaborate with team members and escalate unresolved issues to higher-tier support.

Qualifications:

Bachelors degree in Information Technology or related field or Associate degree/High School diploma with relevant certifications (A Network or equivalent).
Minimum of 3 years experience in customer-facing IT support within an enterprise environment.
Proficient with Windows 7/10/11 Microsoft Office suite PC hardware printers and network connectivity.
Experience with Active Directory Exchange mobile device management and remote troubleshooting.
Strong analytical problem-solving and customer service skills.
Excellent verbal and written communication skills.
Valid Florida Drivers License required.
Willingness to work flexible hours including evenings weekends and holidays and travel to client locations as needed.