Avaya Telecom Engineer&nbsp

Key Responsibilities

• System Design & Implementation:
  • Architect deploy and optimize Avaya Aura Communication Manager (CM) System Manager (SMGR) Session Manager (SM) Element Management System (EMS) Session Border Controller (SBC) Application Enablement Services (AES) and SIP trunking solutions.
  • Integrate Avaya platforms with third-party applications and telco services for PSTN connectivity.
• Operations & Support:
  • Provide advanced troubleshooting and technical support for Avaya systems including incident and problem management for CM SMGR SM EMS SBC AES and SIP environments.
  • Perform moves adds changes (MACs) upgrades and patch management for Avaya infrastructure.
  • Monitor system performance conduct capacity analysis and ensure compliance with enterprise standards.
• Security & Compliance:
  • Manage secure API access data encryption and system backups.
  • Ensure systems meet regulatory and business continuity requirements including E911 integration.
• Collaboration & Documentation:
  • Work closely with cross-functional teams (network security application owners) to deliver integrated voice solutions.
  • Develop and maintain technical documentation procedures and training materials for support staff and end-users.
• Continuous Improvement:
  • Stay current with industry trends and Avaya technology advancements.
  • Recommend and implement new features upgrades and process improvements.

Required Skills & Experience

• Technical Expertise:
  • 5 years hands-on experience with Avaya Aura platforms (CM SMGR SM EMS SBC AES).
  • Deep understanding of SIP trunking VoIP protocols and telephony infrastructure.
  • Experience with installation configuration and troubleshooting of Avaya systems and media gateways (G650 G450 G430).
  • Familiarity with integration of Avaya with other enterprise applications and cloud services.
• Certifications:
  • Avaya ACIS/ACSS certifications preferred.
  • Additional certifications in networking (CCNP Collaboration etc.) are a plus.
• Soft Skills:
  • Excellent problem-solving communication and interpersonal skills.
  • Ability to mentor junior engineers and collaborate across teams.

Preferred Qualifications

• Experience with large-scale enterprise deployments and migrations.
• Knowledge of related technologies (Cisco Unity NICE Verint RedSky E911).