CVI Data and Reporting Solutions Manager

Job Title: CVI Data And Reporting Solutions Manager
Location (On-site Remote or Hybrid): San Antonio TX (hybrid role onsite 3 days/week)
Contract Duration: Contract until 12/31/2026

Must Have

• Business strategy understanding
• Familiarity with process end systems
• Tableau

JOB DESCRIPTION
The CVI Technology Solutions Manager provides expert technical guidance advice and assistance to Customer Value Optimization programs and projects to help meet our customers strategic energy programs energy initiatives and goals.

Tasks and Responsibilities

• Performs technical review and analysis of initiatives designed to meet customer requests or need.
• Reviews client and customer agreements related to CVI initiatives.
• Ensures project results meet goals of CVI initiatives regarding technical quality reliability and maintain intended improvement impacts.
• Monitors project performance and recommends changes adjustments follow-up resource additions or other actions to maintain improvement results.
• Plans directs and coordinates activities to identify initiative improvements to ensure we are meeting the customers needs.
• Provides the customer account manager adequate accurate information to keep the affected customers properly informed.
• Coordinates and conduct initiative reporting analysis and track to internal stakeholders.
• Coordination with engineering and technical processes to ensure successful completion of projects and technical performance.
• Creates and designs reporting utilizing data from various systems such as SAP ARM (WMIS) Service Suite to understand and track impacts of improvement initiatives
• Analyze data and reporting from initiative tracking to identify if initiative is meeting the intended goals and targets.
• Develop and implement program adjustments to redirect underperforming initiatives.
• Provides technical assistance and engineering recommendations to managers or project initiative owners.
• Provides process improvements and reviews to Customer Value Optimization or other area management.
• Research/study new technologies methods and equipment that may be needed to meet customer initiatives needs.
• Manages/coordinates/executes technical contracts that may be needed for customer initiatives.
• Identifies/implements process improvements related to customer projects or initiatives for increased Customer satisfaction and efficiencies.
• Develops -contract proposals that require engineering technical analysis and development for customer initiatives.
• Performs technical reviews of processes that impact our service to customers and develop recommended improvements.
• Ensures compliance with all safety training and auditable guidelines policies practices organization standards and government regulations.
• Performs or coordinates the development and update of initiative tracking reports.
• Performs other project and process improvement initiatives as assigned.

Minimum Qualifications

• Subject Matter Expert experience in any of the following areas: customer service energy/utility engineering and construction energy initiatives and program management.
• Advanced knowledge of the inner workings of the client electrical system.
• Comfortable and experienced with giving presentations to groups and speaking with customers.
• Proficient in Microsoft Office Package including word processing spreadsheets database presentation software electronic mail and scheduling.
• Proficient in reporting software such as Tableau and developing dashboards.
• Effective oral and written communication skills.
• Subject Matter Expert experience writing and managing large contracts.
• Ability to communicate effectively and develop successful long-term relationships with internal/external stakeholders while exemplifying the highest degree of professionalism clarity and diplomacy.

Minimum Education
Bachelors degree in Engineering or related field from an ABET accredited university or Extensive Engineering Design Experience

Preferred Qualifications

• Professional Certification such as PE CFA PMP ix Sigma/LEAN or other related certifications.
• Advanced degree in a business field such as MBA Engineering Finance Accounting Economics etc.