Information Center Receptionist

General Visitor Assistance

• Greets visitors upon entering the facility and provides information and guidance as needed.

• Provides general information about admissions registration financial aid orientation assessment and business support to students and the general public.

• Assists guests in wayfinding on campus or directs them to appropriate personnel and/or department. Fields and transfers calls to appropriate offices.

• Maintain working knowledge of emergency/safety procedures and attend required meetings and training.

• Knowledgeable of the location of the electronic and hard copies of procedures when applicable to deliver information as needed to customers.

Student Affairs Assistance

• Assist prospective applied and current students covering a wide range of detailed information.

• Assist students in completing the online processes including admissions applications online orientation making appointments with an Enrollment Services Specialist or Advisor and helping them access information in MyIvy IvyLearn and other online platforms.

• Make appropriate referrals to the Financial Aid Office when necessary.

• Answer questions and assist with processes related to assessment test questions and/or the review of assessment test scores.

• Conducts all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).

• Escalate complex issues and questions to subject matter experts.

• Make appropriate referrals to other campus departments and campus resources including but not limited to: Ivy Cares Ivy Career Link Advising Tutoring and Academics.

• Assists with events and programming in collaboration with the Site Director & the Director of Student Life and Ivy Cares to assist with Franklin-specific events or needs.

• Answer general student questions and route inquiries to appropriate offices.

• Maintains an appropriate inventory of necessary student and prospective student materials.

Test Proctoring

• Provides test proctoring support for students ensuring testing environments are quiet organized and conducive to academic integrity.

• Monitors testing sessions in accordance with institutional guidelines and established procedures.

• Monitors the Smarter Proctoring computer program viewing the appointment schedule daily. This appointment schedule includes specifics for each student and their exam so this staff member can prepare for the appointment appropriately.

• Prepares testing materials and verifies student identification prior to test administration.

• Ensures proper handling and return of testing materials following completion of exams.

• Marks the session complete no show Smarter Proctoring.

• Provides support for accommodation testing working collaboratively with accessibility services to ensure approved accommodations are implemented accurately and confidentially.

• Communicates clearly and professionally with students to explain testing procedures expectations and time limits.

Workspace Management

• Assists with all special projects data entry telephone (assists students who call in &/or acts as a triage to get them to the right person) clerical assistance and maintains general office supply inventory and printer needs for the Franklin Ivy Tech site.

• Coordinate any supply needs with the Site Director.

• Keep the front office area organized and up-to-date.

• Provides administrative and clerical support and assists with assigned activities.

• Unlock & lock the building and classrooms as per usage each day.

• Keep classrooms and all Ivy Tech space organized whiteboards clean etc.

• Maintain the coffee bar in the kitchen area and get with the Site Director on any supply needs.

• Coordinates classroom schedules and room assignments with the Site Director.

• Works with the Site Director on a checklist of things to be completed prior to each 8 weeks classes starting.

• Communicates effectively with internal and external audiences. Functions effectively in a team environment. Serves on committees as assigned.

• Follow all college policies and procedures.

• Receives mail documents packages and courier deliveries and delivers or distributes items alerting personnel that their package has arrived.

• Schedules meeting/classroom needs via 25Live Pro.

• Protects the privacy of employees students and visitors by safeguarding confidential records and information.

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

Work Schedule

Monday through Thursday -7:30 am to 6:00 pm

Pay Rate

$15.75 - $19.07 hourly rate determined on education level and relevant experience

Work Environment
This position is housed in an office setting located at the front of the facility and serves as the primary point of contact for students visitors and guests. The work environment may experience varying levels of activity and noise depending on the volume of individuals entering the site throughout the day

Physical Requirements
While performing the duties of this position the employee is regularly required to sit stand and walk. The role involves frequent interaction with students and visitors as well as routine use of standard office equipment such as computers phones and copiers. The employee may occasionally need to lift or move materials weighing up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• High school diploma or GED with relevant customer service experience

• Good typing and computer skills Microsoft Office software package

• Excellent organizational communications human relations and self-directed work skills within a team environment

• Professionalism within the workplace and thrives in a team atmosphere

• Knowledge of telephone etiquette

• Two (2) years of administrative support experience

Preferred Qualifications:

• Associates or bachelors degree in business administration or other related field.

Other Requirements:

• Works under general direction with specific instructions on non-routine matters and has well-developed oral and written communication skills.

• Keyboarding skills.

• Ability to operate word processing/computer equipment.

• Knowledge of Microsoft applications Word Excel PowerPoint Teams.

• Experience with virtual communication - Zoom Skype Teams or other virtual meeting platforms. Ability to operate a copier and other office equipment

• Ability to work independently.

• Willingness to collaborate and build rapport both inside and outside the college.

Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.