Senior Business Analyst

Kraków - Poland

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

About SpotOn

Were not just building restaurant techwere giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools everything we do helps operators boost profit work smarter and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

Named the #1 Restaurant POS by G2(Fall 2025) based on ratings from real users
Rated thetop-rated point-of-sale(POS) for restaurants bars retail and small businesses by Capterra users
AwardedGreat Places to Workand Built InsBest Workplacesfor multiple years running

We move fast care hard and fight for independent restaurant operators to do what they love and love doing it. If youre looking to make an impact with heart and hustle SpotOn is the place for you.

Were seeking a savvy Senior Business Analyst to bridge finance and customer this strategist role you will translate financial insights into actionable CX scorecards and KPIs build predictive models to anticipate risks and opportunities and ensure our budgeting and performance metrics fuel customer-centric improvements. Youll serve as the connective tissue between Finance CX leadership and Analytics teamscrafting dashboards forecasts and predictive models that illuminate the path to smarter decisions.

On a daily basis you will:

Lead design and implementation of CX scorecards and financial KPIs aligning metrics with budgetary goals and customer outcomes
Develop and deploy predictive models (anomaly detection churn prediction CLV forecasting rolling-forecast budgeting next-best-action) to anticipate risks and opportunities and guide CX investments
Partner with Finance and CX stakeholders to define measurement frameworks target-setting approaches and reporting cadences
Build and maintain interactive dashboards in Power BI and Metabase ensuring data accuracy usability and timely delivery
Leverage Salesforce data to connect customer-journey metrics with revenue and cost drivers
Conduct variance analysis forecasting and what-if budgeting to inform CX program investments
Create and validate predictive models that tie back to financial and CX scorecards

What skill are we searching for

5 years of experience as a Business Analyst or Analytics Lead with a strong track record in financial analysis and reporting
Proven expertise designing scorecards KPIs and predictive models for Customer Experience or similarly cross-functional teams
Hands-on proficiency with Power BI and Metabase (data transformation DAX/SQL visualization best practices)
Solid experience with Snowflake (data ingestion modeling performance tuning)
Comfortable extracting and analyzing data from Salesforce (Sales Cloud/Service Cloud)
Advanced SQL skills and familiarity with Python or R for ad-hoc and predictive analysis
Exceptional communication skills: able to tailor insights for both technical and non-technical audiences

Perfect candidate also has:

Background in budgeting forecasting and financial planning & analysis (FP&A)
Experience in CX domainsvoice of customer programs NPS CSAT journey analytics
A strategic mindset: you see beyond the dashboard to the business initiative it supports
Strong project management skills; adept at juggling priorities in a fast-paced environment
Collaborative spirit: you thrive in cross-functional teams and enjoy building consensus

Heres a bit about what we have to offer:

Competitive pay: 12 500 - 15 700 PLN gross on CoE
Fully paid private healthcare in LuxMed.
Access to the Worksmile platform with a monthly top-up.
Subsidized access to breakfast and lunch through the vending machine in Kraków office and lunches in Gdańsk office once a week.
New modern bright and comfortable office space in the city centre.
A lot of free parking spots around the office.
Access to the companys library.
Great working atmosphere.
Chill out room with a PlayStation table tennis and mini gym.
Free snacks and beverages in a kitchen.
Company parties and social activities.
Employee referral program.
Relocation Package within Poland.

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków Aleja 29 listopada 20 31-401 Kraków e-mail address:
. We will process your personal data for the purpose of current or if you voluntarily agree also future recruitment processes. More information about how we proccess your data including the basis for processing and your rights in relation to the processing can be found on our website: podanych danych osobowych w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji jest SpotOn Poland Sp. z o.o. z siedzibą w Krakowie (ul. Aleja 29 listopada 20 31-401 Kraków; adres e-mail do kontaktu:
. Dane osobowe będą przetwarzane w celu realizacji obecnych lub jeżeli wyrazisz na to dobrowolną zgodę także przyszłych procesów rekrutacji. Więcej informacji o tym jak przetwarzamy Twoje dane w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych znajdziesz na stronie:
is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.

SpotOn is an e-verify company.

Required Experience:

Senior IC

About SpotOnWere not just building restaurant techwere giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools everything we do helps operators boost profit work smarter and keep their best people. And every solution is backed by r...