Bilingual Call Center Representative Titles

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.

Our Benefits:

• Medical Prescription Drug Dental Vision MDLive / Telemedicine
• 401k plan
• PTO - Vacation/ Holidays/ Flex Days/ Sick Days
• Educational Assistance
• Employee Assistance Program
• Long Term Disability
• Wellness Program
• Optional and Voluntary Benefits / Marketplace Discounts
• Employee Vehicle Purchase/Lease Program discount

Salary and Benefits:

At Stellantis Financial Services we ask a lot of our employees which is why we give so much in addition to your competitive salary medical/dental/vision plan and matching 401(k) well shower you with perks including:

• Salary: $18.00 / hour
• Supplemental pay: Referral bonus
• Schedule: 8-hour shift between 8:00 am to 6:00 pm (8:00 am 5:00 pm 8:30 am - 5:30 pm 9:00 6:00 pm)
• Dress: Enjoy our comfortable business casual work environment

Position Summary:

The Bilingual Call Center Representative - Titles will be responsible for managing and coordinating all aspects of titles for our organization. This includes ensuring accuracy completeness and proper documentation of titles for our products and services.

Essential Job Duties and Responsibilities:

• Handle the processing of vehicle titles with precise accuracy and all activities related to the title/lien perfection unit.
• Coordinate and acts as a liaison between FDI Collateral Management Custodian Bank and SFS/FIFS to ensure all auto titles problems are resolved.
• Maintain quality control of current title status reporting ensuring that all exposed titles are handled according to established policies and procedures.
• Research vehicle titles and resolves issues in a timely manner.
• Maintain clear and concise communication with team members and stakeholders regarding titles status and updates.
• Work closely with internal departments with handling difficult accounts and fields title-related questions.
• Maintain confidentiality of personal information for consumers including but not limited to Social Security numbers and dates of birth.
• Perform other administrative tasks and duties as assigned.

Qualifications and Competencies: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

• Entry level no experience required.
• Must be bilingual

Education:

• High school diploma and or/GED.

Skills Required:

• Strong attention to detail and excellent organizational skills
• Proficient in Microsoft Office Suite particularly Excel and Word.
• Excellent written and oral communication and interpersonal skills.
• Ability to multitask and prioritize effectively.

Overtime required required on an as needed basis.

Travel 0-10% - as required on an as needed basis.

Must live within a commutable distance to: Houston TX

Qualifications Preferred:

• Minimum 1 month of customer service in related fields experience.
• Knowledge of title processes regulations and compliance is preferred..

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time standing walking close vision for computer work speaking hearing lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons.

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