Patient Experience Representative

Are you passionate about making a genuine difference in families lives Do you thrive in a dynamic collaborative environment where play kindness and purpose guide every action Join ICAN Childrens Therapy and help build a future where children can shine their brightest!

About ICAN Childrens Therapy

At ICAN we believe every child deserves to thrive. Our passionate multi-disciplinary team works collaboratively with children and their families to unleash each childs potential through innovative evidence-based therapy. We foster a vibrant workplace that empowers team members to lead grow and create positive impacttogether.

What Youll Do:

As a Patient Experience Representative you are the heartbeat of our front desk and the first step in every familys journey with ICAN. Youll:

• Own the front desk experience: Keep a tidy welcoming space and set a positive tone for all who enter.
• Greet and guide families: Offer compassionate knowledgeable assistancemaking every guest feel special.
• Coordinate patient schedules: Master multitasking as you schedule reschedule and support timely accurate appointments for our children and families.
• Champion communication: Provide responsive empathetic and thorough updates in person on the phone and via email.
• Support quality care: Facilitate the intake process maintain detailed records and help families navigate billing with care and clarity.
• Solve problems and celebrate wins: Collaborate with therapists and colleagues to proactively address families needs and create joyful experiences.

Who Thrives Here:

• You genuinely love building relationships and learning each familys story.
• You stay upbeat and motivatedembracing new challenges with a solution-focused attitude.
• Youre organized detail-oriented and skilled at making fast thoughtful decisions.
• You believe communication is at the heart of great service.
• You bring a growth mindsetseeking out opportunities to expand your skills and advance your career.

Qualifications:

• Experience in a medical reception or customer service setting (medical scheduling a plus)
• Confident in English (oral & written); extra languages are a plus!
• Familiarity with office technology (phone copier printer EHR or scheduling systems)
• Proven record of reliability and professionalism. Background check required.
• Able to manage multiple tasks and timelines with grace under pressure

Why ICAN

• Growth Opportunities: Were committed to developing your potential and promoting from within.
• A Mission That Matters: Every day your work helps kids and families.
• Inclusive Culture & Teamwork: We celebrate your unique strengths and play fast kind and together!
• Benefits: (Health insurance 401k PTO professional development mentorship)

If you are ready to make an impactone family one child at a timeapply today and help ICAN children and families flourish!

ICAN Childrens Therapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Experience:

Junior IC