Biomedical Onsite Technician I Illinois

InfuSystem is a leading national health care service provider facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies along with related clinical biomedical and billing services to practices and patients nationwide. With a comprehensive suite of services InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.

InfuSystem offers Oncology Pain Management and Wound Care therapies including Negative Pressure Wound Therapy. The companys Durable Medical Equipment (DME) Services are composed of direct payer rentals pump and consumable sales and biomedical services and repair including on-site and depot services. InfuSystem provides the sale rental lease and associated supplies including infusion pumps nerve blocks for acute pain nerve block catheters postoperative pain pumps central venous catheters IV pumps pole-mounted pumps syringe pumps enteral pumps Huber needles clean room supplies IV extension tubing pump tubing ambulatory pumps replacement pumps disposable products central venous access devices closed system transfer devices negative pressure wound therapy vacs wound vac and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance repair and warranty services ranging from equipment inspections to extensive repairs including compression device systems defibrillators EKG machines electrosurgical units external pacemakers humidifiers infusion pumps LCDs light sources modules patient monitors printers pulse oximeters telemetry transmitters and tourniquets all completed to factory specifications.

Headquartered in Rochester Hills Michigan InfuSystem delivers local field-based customer support and operates Centers of Excellence in Michigan Florida Kansas California Massachusetts Texas and Ontario Canada.

SUMMARY:

The Biomedical Onsite Technician I is responsible for performing physical inventory installing tracking devices and beacons testing evaluating and performing preventative maintenance on medical equipment at the customers facility. They will accurately document service actions in a digital work order and demonstrate our customer is 1^st culture by taking ownership doing the right thing and problem solving.

IN THIS ROLE THE IDEAL CANDIDATE WILL:

• Manage all aspects of daily servicing of medical equipment.
• Be able to travel to customer facilities within a specified and limited regional hub via car and be able to stay in the local area for the duration of any given project.
• On occasion be able to travel to customer facilities outside of the specified regional hub and remain in the local area for extended periods of time usually 2-6 weeks at a time.
• When not assigned to work at a customers facility the technician will be expected to report to the nearest depot for work and/or take planned time off.
• Plan daily activities while at the customer site to locate and test devices within agreed upon time frames.
• Manage workflow to ensure the most efficient processing of medical devices.
• Track project completion statistics against contracted inventory to ensure project completes within the project schedule.
• Follow all customer protocols and policies while at the customers facility.
• Plan out and install tracking beacons throughout customer facility to ensure full coverage.
• Always be presentable and approach customer employees in a polite and respectful manner.
• Work with customer employees to locate devices efficiently and quickly throughout their facility.
• Providing the most cost effective and timely servicing of medical devices to meet all customer needs.
• Documenting essential details of service actions and observations of pump conditions and operations. This crucial process will allow people to understand the history of a device and provide the customer with more beneficial information.
• Accurately follow established process and procedures to diagnosis test and recertify devices.
• Complete routine maintenance on a limited range of device models.
• Accurately entering work orders with correct parts labor equipment info and performance results into the Service Information System.
• Perform evaluations and/or estimations on the devices.
• Remain current and knowledgeable on all areas of processes and procedures
• Remain flexible open and eager to learn from fellow employees to best meet and exceed the customers expectations at all times.
• Performs other related duties as required.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities but is expected to perform in an autonomous role that involves decision making and solid judgement.

REQUIRED QUALIFICATIONS:

• Own transportation and active/valid car insurance in order to freely move from site to site.
• Valid and unexpired Drivers License at all times.
• Real ID (eff May 2025) or U.S. Passport

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

• Troubleshooting and repair in electronic or mechanical devices experience and/or training
• Exceptional verbal and communication skills as well as strong organizational skills
• High School diploma or GED required; some college education preferred
• Knowledge of Microsoft Office Suite to include word excel and outlook.
• Ability to read and comprehend documents such as safety rules operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.
• Ability to add subtract and match numbers.
• Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

PERSONAL AND PROFESSIONAL ATTRIBUTES:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk; climb or balance and stoop kneel crouch or crawl. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is usually moderate.

COMPREHENSIVE BENEFIT PACKAGE:

At InfuSystem we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the addition we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!

• Health plan options that include an employer contribution
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• 401(k) with a specified Company Match
• Life Insurance STD & LTD
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Paid Parental Leave
• Employee Assistance Program
• Competitive Pay
• Direct Deposit
• Employee Referral Bonus

Required Experience:

IC