Consulting Technical Manager

Key

Responsibilities

Provide implementation services to new and existing customers

• Acts as SME on strategic implementations within and across verticals
• Develops innovative solutions to solve customers business needs
• Configures and customizes NetSuite application to meet customers business requirements
• Drives internal project meetings and provides status on progress of activities and deliverables

Provide pre-Sales support

• Supports the sales cycle through overall solution review and feedback and assistance with scoping and estimation
• Participates in C-level prospect discussions regarding solution overview and implementation considerations

Contribute to internal PS initiatives

• Documents solutions and contribute to solutions repository
• Documents Best Practices and share with PS practice
• Participates in SME program in area(s) of interest and expertise

Focus on Continuing Education

• Contributes to internal PS knowledge share; Review posted feedback on a continuous basis
• Participates in Continuing Education sessions
• Be fully versed on functionality released with each new product upgrade.

Problem Solving

• Works on significant and unique issues where analysis of situation or data requires evaluation of a number of intangibles
• Demonstrates excellent judgement in selecting methods and techniques for obtaining solutions
• Documents troubleshoots and escalates Support issues outside defined parameters
• Ability to resolve complex issues per defined parameters and procedures and escalate when necessary
• Ability to document reusable solutions
• Understands theories concepts principles and techniques to handle situations without guidance
• Quickly assesses customer needs develops innovative plans to solve complex business workflow and implements these plans in the NetSuite environment
• Possesses a passion for helping customers find creative ways to more effectively run their businesses

Autonomy

• Acts independently to determine objectives methods and procedures on new and/or critical assignments.
• Independently organizes and performs all work required within areas.

• Exercises independent judgment in methods techniques and evaluation criteria for obtaining results
• Ability to influence customers to modify current business practices as required
• Ability to manage scope and expectations with the customer

Interpersonal Skills

• Superior written and verbal communication skills
• Superior presentation skills
• Ability to establish credibility and rapport with internal and external stakeholders at all levels of organization
• Ability to work within project teams and collaborate cross-departmentally
• Ability to communicate effectively with functional and technical resources as well as Product Management and Development
• Creates formal networks involving coordination among groups

• Demonstrates full expertise in business function

Technical

Skills

• Demonstrates exceptional technical financial and business skills
• Internal expert with software in a SaaS environment including any experience with Accounting Sales Force Automation Marketing Campaigns and Web presence
• Consulting experience with QuickBooks Great Plains/Microsoft Dynamics Upshot ACT Goldmine MAS 90 Siebel Oracle SAP PeopleSoft JD Edwards NetSuite
• Pre-sales consulting experience

Education

• Bachelors degree preferably in Accounting or Management Information Systems
• Masters degree or post graduate coursework preferred

Professional Experience

• 12 years experience in systems applications consulting with a consulting firm or software provider
• 5 years in Consultant role with NetSuite Professional Services

Promotion Criteria

• Demonstrates advanced knowledge in at least 2 major areas of NetSuite functionality i.e. ERP CRM Ecommerce OpenAir in addition to an industry focus exhibited by a professional designation (i.e. CPA/CA) or relevant experience
• Supports the Sales process as a PS Subject Matter Expert with little to no guidance from Management
• Contributes to internal PS Knowledge Share and other cross-departmental vertical and horizontal initiatives
• Active participant in NetSuite Mentoring Program for Consultants and Senior Consultants
• Demonstrated ability to lead sessions or meetings representing product or industry knowledge at conferences or seminars
• Ability to lead a team of Consultants and Senior Consultants on large PS engagements

Reports To

• Practice Manager or Practice Director or Vice-President