Apps Support Specialist

Purpose of the Job:

We are seeking a motivated candidate to support develop and maintain enterprise web applications and AI-driven solutions. The role combines operational excellence in troubleshooting mission-critical systems with hands-on development testing and analytics using modern cloud web and AI technologies. The successful candidate will collaborate with hosting partners internal teams and open-source communities to ensure system reliability continuous improvement and innovation in application design testing and deployment.

Primary Duties and Responsibilities

• Troubleshoot analyze and resolve complex application database and system integration issues. Provide Root Cause Analysis (RCA) and ensure timely resolution per SOPs.
• Develop test and deploy full-stack web applications using Python C# Core React AngularJS and Tailwind CSS.
• Collaborate with partners to test implement and document application fixes upgrades and configurations.
• Design and create comprehensive test cases for functional regression and integration testing to ensure quality and stability across web-based and backend systems.
• Perform automated testing using Selenium WebDriver for validation regression and performance testing.
• Work with Azure AI tools and services integrating AI/ML models and automating workflows using Azure Functions Logic Apps and DevOps pipelines.
• Support both relational (SQL Server Oracle) and non-relational (MongoDB Azure Cosmos DB) databases.
• Conduct data analysis and visualization using Power BI developing dashboards and analytical reports to support data-driven decisions.
• Participate in Agile/Scrum development sprint planning and code reviews.
• Develop and maintain application and system documentation including user manuals test documentation and SOPs.
• Provide support when required to ensure uninterrupted service to customers.
• Collaborate on matrix-managed projects contributing to both software development and operations tasks.
• Participate in experimentation with machine learning models and AI capabilities.
• Ensure compliance with Government of Ontario IT Standards (GO-ITS) where applicable.

Qualifications:

• A bachelors degree in information technology / computer science or related disciplines e.g. Engineering
• 1 -2 years of experience are preferred.
• Strong troubleshooting skills for complex web-based systems.
• Hands-on experience with:
  • Languages/Frameworks: Python C# Core React AngularJS JavaScript jQuery Tailwind CSS Bootstrap.
  • Databases: SQL Server Oracle MySQL MongoDB Azure Cosmos DB.
  • Testing Tools: Selenium WebDriver for automated testing; experience creating and executing test cases.
  • Cloud/Tools: Azure Functions Logic Apps DevOps AI Services REST APIs JSON Postman VMware.
  • Analytics: Power BI for data visualization business intelligence and operational insights.
• Knowledge of authentication systems such as Azure Active Directory Firebase Authentication or Auth0.
• Familiarity with mission-critical systems high-availability architecture and system monitoring.
• Experience using Jira or similar ticketing systems.
• Exposure to Open-Source application environments and 3rd-party integrations.
• Strong communication analytical and teamwork skills.
• Ability to work independently with a high sense of ownership and urgency.

Serco Inc. (Serco) is the Americas division of Serco Group North America Sercos 9000 employees strive to make an impact every day across 100 sites in the areas of Defense Citizen Services and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military numerous U.S. Federal civilian agencies the Intelligence Community the Canadian government state provincial and local governments and commercial clients. While your place may look a little different depending on your role we know you will find yours here. Wherever you work and whatever you do we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at option 1. Please note due to EEOC/OFCCP compliance Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco please email .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

Our Total Rewards package includes competitive pay performance-based incentives and benefits that promote well-being and work-life balanceso you can thrive both professionally and personally. Program availability may vary based on factors such as contract type location hire date and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors including but not limited to the scope of the role relevant experience job-related knowledge education and training key skills and geographic market considerations. For roles available in multiple provinces the range may vary to reflect differences in local labor addition to base salary eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: complies with all applicable federal provincial and local leave laws This is a Canada-based role and this position is for an existing vacancy unless stated otherwise in the job description. Please submit applications exclusively through Sercos external (or internal) career site. If an applicant has any concerns with job posting compliance please send an email to: .