Mii amo Front Desk Manager
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Job Location:
Sedona, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Lead the Mii amo Spa Coordinators and be responsible for delivering an unequaled spa experience for guests. Work with other managers and supervisors to oversee all aspects of the spa and related services including but not limited to developing and monitoring front desk staffing reservations bell services concierge Operator locker room guest billing check-in procedures and guest service. Act as additional support and cover shifts as a Spa Coordinator and Lounge Attendant as needed. Position requires shift flexibility in support of Spa Operations.
The Spa Front Office Manager reflects a warm personal efficient engaging and anticipatory service ethic across a range of tasks and functions in alignment with the Forbes 5 Star Resort Standards. Is a Mii amo Ambassador and role-model for fellow teammates other departments and guests.
Work Performed:
- Assist General Manager during operation with the Spa Coordinators Concierge Bell Telephone Operator and Lounge Attendants including positive reinforcement and disciplinary action when appropriate.
- Monitor and reinforce quality standards through daily feedback with employees as set by Management and Preferred standards.
- Review staffing levels for today tomorrow and the next day to ensure levels are appropriate given business needs. Cover the shifts as needed.
- Assist in preparing and executing Spa Coordinators Concierge Bell Telephone Operator and Lounge Attendants evaluations with Spa Operations Director.
- Maintain open communication with management employees and guests and communicate all goals and appropriate information with spa staff.
- Prepare and evaluate coordinator and lounge scheduling to be effective with department needs and resort goals.
- Assist in monitoring payroll.
- Maintain SOPs Training Manuals and operational checklists.
- Lead and monitor new hire training for Spa Coordinators Concierge Bell Telephone Operator and Lounge Attendants.
- Ensure guests satisfaction and resolve challenges as they occur.
- Ensure proper procedures of cash handling and billing for services received are being followed.
- Complete billing adjustments to both guest bills and house accounts.
- Participate in hiring staff and ensuring proper on boarding/training for maximum efficiency in department.
- Conduct daily weekly and monthly training of the staff to ensure highest possible guest experience to Forbes 5 Star level.
- Orchestrate all group billing and communication to coordinator team and accounting department.
- Continually update department documentation including training binder SOP and checklists.
- Ensure arrival preparation is complete including communication of nuggets and room moves.
- Attend Spa Coordinator and Lounge Attendant meetings.
- Facilitate daily crossover meetings and lounge line ups.
- Work diligently to uphold facility standards by completing and monitoring completion of walk-throughs.
- Diligently work towards promoting a team environment within the department and with the resort as a whole.
- Promote cross and upselling by team members.
- Cross train and work within Mii amo Reservations as needed.
- Act as MOD to rectify potential guest and staff issues.
- Fill in when necessary at the Front Desk Concierge PBX and Lounge. Attend necessary meetings at the resort.
- Other duties as assigned.
- Assist with room inspections on arrival days.
Supervision Exercised: Spa Coordinators Concierge Bell Telephone Operator Lounge Attendants Spa Front Office Supervisor
Supervision Received: General Manager
Responsibilities and Authorities:
- Serve as a destination guest point person ensuring proper preparation check-in and check-out procedures.
- Act as a Visual One specialist to assist in training and monitoring that staff is following the correct procedures for data entry and correcting discrepancies.
- Support and communicate with General Manager to ensure all tasks are completed on a daily and weekly basis.
Minimum Requirements:
Excellent communication skills and possess a working knowledge of the spa and health industry. Skilled in the operation of hotel Property Management Systems. The ability to read and interpret documents such as safety rules operating and procedure manuals reservation printouts and budget reports. The ability to think and respond quickly to pending problems and ability to effectively process information and prioritize tasks at hand. Ability to make decisions that are in the best interest of the guests and the spa.
Physical Requirements:
20% Sitting
80% Walking standing and bending
Lifting/carrying up to 50 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart on occasion as necessary
Benefits Offered: 401k Dental Vision Medical
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Eaglesoft
- Medical Receptionist
- Phone Etiquette
About Company
We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996.While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn ... View more
