B2C Team Leader

1. Process Performance:
   • Ensure high-quality service delivery in line with Service Level Agreements (SLAs) and agreed KPIs.
   • Act as the first point of contact for issue escalation within the O2C process.
   • Support internal and external audits by providing required documentation
   • Reviewing Balance Sheet reconciliations focusing on AR accounts
   • Review and approve journal entries.
   • Act as O2C Process Lead guiding a team of experts to drive process standardization and cross-country improvements.
   • Monitor and maintain internal control environment
   • Participate in operational projects calls tasks
   • Identify opportunities for process improvements and contribute to their implementation.
   • Perform other O2C- and finance-related tasks as assigned.
2. Team Management & Organization:
   • Lead a team of specialists.
   • Coordinate completion of O2C processes
   • Allocate workload and supervise the team in day-to-day operations across countries.
   • Manage HR-related matters.
   • Monitor team performance and take actions to maintain or improve results.
   • Resolve or escalate process issues.
   • Lead and actively participate in team meetings
   • Prepare reports and provide information as required by management.
   • Build strong relationships with local affiliates during the transition process and maintain them post-transition.
   • Motivate team members and foster engagement
   • Actively listen to team feedback and resolve or escalate issues
   • Suggest and organize team-building activities
   • Create and sustain a positive team environment.
3. Stakeholder Relationships & Communication:
   • Act as the primary point of contact for affiliate management and maintain strong relationships.
   • Report to GBS managers collaborate effectively and deliver on management expectations.
   • Provide clear guidance to the team based on management decisions.

Qualifications :

Required

• Strong knowledge of accounting and financial processes.
• Bachelors or University degree (preferred but acceptable as required baseline for the role).
• Minimum 5 years of experience in financial processes.
• Fluent in finance terminology.
• Effective verbal and written communication skills.
• Strong analytical and organizational skills.
• Good organizational and time-management abilities.
• Strong team player with excellent collaboration skills.
• Proficiency in MS Office applications (Excel Word PowerPoint) at an intermediate level.
• Proficiency in English at minimum B2 level.
• Natural leadership skills with a proactive approach.
• Ability to motivate and inspire team members.

Nice to have

• Previous Team Leader experience.
• Knowledge of another European language.
• Knowledge of Oracle E-Business Suite.

Additional Information :

Our Offer:

• variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector
• contract of employment 
• work in a hybrid system with office work 2-4 times a month to foster team integration and collaboration
• full initial training and constant support from the most experienced workers on every step of your career path
• package of additional benefits: co-financing of the Medicover Sport card Medicover private medical care group insurance access to Medicover Benefits cafeteria platform co-financing of foreign language courses funding for training and courses various charity initiatives Employee Referral Program Employee Initiatives Program

Działając na podstawie art. 24 ust. 1 ustawy z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz. U. z 2024 r. poz. 928) informujemy że w SGS Polska Sp. z o.o. oraz w SGS Global Business Services Europe Sp. z o.o. obowiązuje Procedura zgłoszeń wewnętrznych.

Procedura zgłoszeń wewnętrznych jest dostępna na stronie internetowej pod poniższym linkiem:

Procedura zgłoszeń wewnętrznych SGS Poland

Remote Work :

No

Employment Type :

Full-time