German Speaking Customer Support Associate with CAD
Share
Job Location:
Any - Poland
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position.
Responsibilities:
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the companys proprietary software solutions
- Identify evaluate and prioritize end-user issues to ensure that inquiries are successfully resolved
- Adhere to established customer service and documentation standards
- Solve and respond to first-level support requests and escalate issues as required
- Author edit and actively contribute to the improvement of knowledgebase articles FAQs and functional documentation related to Revalize proprietary software processes and procedures
Qualifications :
Required Skills & Abilities
Ideally you have a technical background e.g. training as a technical draftsman or in wood/metalworking mechanical engineering or architecture.
Expertise in using 3D CAD systems (Inventor SolidWorks TENADO CAD AutoCAD etc.)
You have excellent written and spoken Polish German and English skills.
Enjoyment of problem-solving
Experience in customer service
The ability to communicate technically complex topics in an understandable manner through training and workshops.
Familiarity with the operation installation and troubleshooting of Windows software.
Preferred skills and abilities:
- Working knowledge of Salesforce
- Understanding of networking topologies & protocols
Additional Information :
All your information will be kept confidential according to EEO guidelines. If qualified to complete your application you will be required to complete a behavioral and aptitude test to be sent out via email.
Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.
Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sec ... View more
