Trainer
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
1. Training Delivery
- Conduct new product launch trainings (Fragrance Makeup Skincare) to ensure all Beauty Consultants are confident and aligned with brand messaging and service standards.
- Deliver onboarding training for new joiners and refresher sessions for existing members to maintain knowledge consistency and elevate client experience.
- Design and deliver engaging interactive training experiences that reflect Guerlains luxury standards and cater to diverse learning styles.
2. In-Store Coaching
- Provide on-the-job coaching to Beauty Consultants focusing on product storytelling selling ceremony and client experience.
- Observe in-store performance identify improvement areas and provide constructive feedback and guidance.
- Partner with Retail Manager to support business objectives through people development.
3. Training Planning & Coordination
- Support the Education Manager in developing the annual training roadmap and execution plan for Malaysia.
- Track and analyze training participation learning progress and performance outcomes to ensure training impact and quality.
- Collaborate cross-functionally with Retail Marketing and the Singapore Education team to ensure seamless alignment and execution.
4. Brand & Team Development
- Act as a brand ambassador who embodies Guerlains values of Luxury Heritage and Art of Craftsmanship.
- Stay updated on brand launches retail trends and competitor activities.
- Contribute creative ideas to enrich learning experiences and inspire the teams engagement and excellence.
5. Workshop & Masterclass Expertise
- Conduct client-facing workshops masterclasses and brand events including OOH and in-store activations in partnership with Retail and Marketing teams.
- Deliver inspiring luxurious and educational experiences that deepen client engagement and reinforce Guerlains brand prestige.
Qualifications :
Requirements
Education & Experience
- Diploma or higher qualification additional certification in facilitation training or adult learning is a plus.
- Minimum 5 years experience in training education or retail operations within the luxury beauty cosmetics or skincare industry.
- Strong knowledge and hands-on experience in Fragrance Makeup and Skincare.
- Proven experience in group facilitation and in-store coaching.
- Willingness to travel frequently across Malaysia for training and field coaching.
Skills & Competencies
- Excellent presentation and communication skills able to inspire and influence diverse learners.
- Proficient in Microsoft PowerPoint Word and Excel.
- Strong interpersonal skills team spirit and passion for people development.
- Highly organized with attention to detail and a proactive mindset.
- Fluent in both English and Mandarin is an advantage.
- Passion for luxury beauty and continuous learning.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
About Company
Benefit Cosmetics is the San Francisco-based makeup brand, part of the worlds leading luxury group, LVMH. Awarded as the No. 1 Brow Brand Worldwide, Benefit is synonymous with fun instant beauty solutions and witty tongue-in-cheek storytelling. Founded in 1976 by 2 sisters, Jean and ... View more
