Payment Operations Regional Team Lead – Service Delivery

Were looking for a Payment Operations Team Lead to join our team in our Tallinn office. This role is a unique opportunity to have an impact on Wises mission grow as a leader of our Operations teams and help save millions more people money. Your mission is to develop a strong Operations team and support specialists on their personal growth paths.

Heres how youll be contributing to the Operations Team:

• Helping the team develop and measure KPIs for success.
• Setting OKRs based on the highest impact areas identified and driving your team towards delivering goals. 
• Managing your teams resources and their relevant skills ensuring at all times a high-quality high-speed workflow with optimal coverage.
• Increasing the efficiency of the operations team while balancing the health and productivity of your specialists.
• Driving operational excellence while building sufficient controls and assessing and mitigating operational risks.
• Ensuring the teams readiness to handle unexpected situations.
• Collaborating closely with stakeholders to improve the state of Payment Operations.  

This role will give you the opportunity to: 

• Make an Impact - Youll help drive the definition of our goals and vision while increasing the efficiency of the operations team and dreaming big driving us towards Mission Zero!
• Inspire Teams - Youll fuel the revolution with your ideas knowledge self-starter attitude and customer insight which youll use to work with product development engineers and other operational teams to help solve our customers problems!
• Develop Wisers - Youll scale culture and help to create a positive and motivating work environment for our Wisers. Youll ensure the health and productivity of the specialists within your teams by helping to set the right culture and implement the right approaches. We dont believe in drama only good Karma!
• Work Globally - Youll work closely with internal and external partners and help to figure out ways to make our customers lives better. Youll also occasionally travel to work and learn with our teams in other locations! Were 6500 Wisers with 120 nationalities located in offices from Tallinn to Tokyo and much like our product we operate without borders communicating across teams and locations. We get it done!

Qualifications :

• Youre located in Tallinn Estonia or have the willingness to move here (were offering visa and relocation support for this role)
• You have a minimum of 2 years experience in a leadership position with a track record of demonstrating strong leadership skills and building high-functioning teams. 
• You have relevant experience leading an operational and/or project team.
• Youre a self-starter who is independent and able to navigate and thrive in a fast-paced autonomous environment. You drive to make things happen instead of wondering why things happened.
• You understand how to set clear OKRs and set KPIs for your team. You have a proven track record of moving metrics and driving your team to reach set goals.
• You have a strong analytical mindset and youre able to identify opportunities that have the most value-add to customers and your team. You build a narrative from data to influence decisions. 
• Youre a great communicator straight up and honest. You can adapt your communication style to different audiences. Youre able to persuade others and you arent afraid to challenge something when you need to.
• Youre comfortable working within teams that face complex issues and take charge in difficult situations.
• You enjoy creating an inspiring team environment where ideas are shared and openness is valued. Youre comfortable and composed when either giving or receiving feedback.
• You are passionate about nurturing talent and developing your teams potential. 
• You have a passion for technology customer experience and you want your work to have a positive impact on people.
• Youre a great relationship builder experienced at working closely with internal and external partners as well as product and engineering development teams. You are able to influence decisions to reach shared objectives. 
• Your curiosity has no limit and this is your guiding light. You have the self-awareness to recognize areas you dont know and the humility to learn.

Some extra skills that would be awesome:

• You have worked in a cross border team - know their challenges and how to overcome these.
• You have a background in payments and experience working with product and engineering teams.
• You know how to use different processes improvements methodologies .
• PMP - Project Management Certification
• Lean Six Sigma

If youre interested please apply by submitting your CV and answering application questions by 2nd of December EOD.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time