Director of Legal Support Services

Summary

The Director of Legal Support Services is responsible for overseeing the delivery of exceptional client service through the effective management and strategic direction of the firms Legal Administrative Assistants Paralegals and Work Product Support teams. This leader will ensure that operational efficiency high-quality work product and client satisfaction is consistently achieved and maintained. The role is integral to the firms continued ability to meet evolving client needs drive operational excellence attract and retain top-tier legal support talent and position support services as a contributor to firm revenue and growth.

Required Education & Experience

• Bachelors degree required
• 10 years of experience in legal support services or law firm operations including 5 years in a senior or large-team leadership role.
• Proven record of managing large diverse teams in a professional services or law firm environment.
• Strong understanding of law firm operations legal practice areas and client service standards.
• Demonstrated ability to lead change develop strategy and implement process improvements that increase efficiency without compromising quality.
• Excellent interpersonal communication and leadership skills.
• High proficiency in legal technology tools and platforms (e.g. document management and docketing systems workflow tools Microsoft Office Suite).

Preferred Education & Experience

• JD MBA or advanced degree in Legal Administration Business or related field preferred.
• Compulaw and BigHand experience preferred
• Professional services and/or law firm experience.
• Experience managing multiple departments.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Team Leadership & Operational Oversight (20%)

• Provide strategic leadership and day-to-day management of Legal Administrative Assistants Paralegals and Work Product Support teams.
• Establish and monitor performance standards to ensure timely accurate and high-quality service delivery.
• Identify opportunities for continuous improvement in workflows staffing models and service delivery methods to drive efficiency and scalability.

Client Service Excellence (10%)

• Serve as a key point of contact for internal clients (attorneys and firm leadership) regarding support service delivery and performance.
• Foster a client-centric culture within all legal support functions ensuring responsiveness accountability and high service quality.
• Proactively gather and analyze feedback to align service delivery with attorney and client needs.

Strategic Planning & Execution (20%)

• Develop and execute strategic goals for Legal Support Services aligned with the firms broader objectives including revenue generation talent strategy and operational efficiency.
• Participate in firm wide strategic initiatives representing the voice of legal support and contributing to cross-functional planning.
• Lead and oversee large-scale projects to improve operational processes implement new technologies or enhance services ensuring alignment with firm priorities.

Collaboration & Alignment Across Offices (20%)

• Partner with the Senior Director of Office Administration and the Senior Office Manager to ensure consistent implementation of Legal Administrative Assistant team structures programs and best practices across all offices.
• Align staffing training and performance management practices with firm wide standards while allowing for flexibility to meet local office needs.
• Contribute to the development and communication of policies procedures and resources that promote consistency efficiency and a unified approach to service delivery firm wide.

Talent Management & Development (20%)

• Lead efforts to recruit retain develop and coach top talent across all support roles.
• Design and implement career progression frameworks performance evaluation input and incentive structures to drive engagement and retention.
• Oversee a comprehensive learning and development program ensuring all team members have access to upskilling training and growth opportunities.

Technology & Innovation (5%)

• Collaborate with IT and Innovation teams to evaluate and implement technology solutions that enhance support services (e.g. workflow automation document management tools AI-assisted support).
• Champion change management initiatives to ensure successful adoption of new tools and processes.

Metrics Reporting & Continuous Improvement (5%)

• Define and track key performance indicators (KPIs) to measure effectiveness productivity and quality across support teams.
• Use data-driven insights to inform decision-making identify trends and implement process improvements to optimize performance and operational efficiency.
• Regularly report on performance progress toward strategic goals and client service outcomes to firm leadership.

Competencies

• Strong verbal and written communication skills.
• Self-motivated with excellent organizational skills and attention to detail.
• Highly professional with a strong customer service orientation commitment to meeting deadlines and ability to multitask in a fast-paced and dynamic environment.
• Strong professional independent thinking skills with strength in problem solving and the ability to offer constructive opinions and creative solutions.
• A team player who motivates and educates other team members.
• Regular and predictable attendance is an essential function of the position.
• Ability to successfully manage direct report(s) including performance evaluation goal-setting employee development and problem-solving.

Supervisory Responsibility

This position includes supervisory responsibilities for leaders of the LSS team.

Travel

Travel required.

Work Environment & Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. While performing the responsibilities of the position these work environment characteristics are representative of the environment the person in this position will encounter. While performing the duties of this job the employee will work in a professional fast paced office environment that may require additional hours to complete work.

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. If an employee is unable to perform the essential functions of the position Stinson LLP will evaluate whether a reasonable accommodation can be made to enable the employee to perform the described essential functions of the position. Generally due to the nature of this office position while performing the responsibilities of the position the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand walk reach with arms and hands climb or balance and to stoop kneel crouch or crawl. The employee must regularly lift and/or move up to 10 pounds occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.

EEO Statement

Stinson LLP is an equal employment opportunity (EEO) employer. We encourage qualified minority female veteran disabled and other diverse candidates to apply to be considered for open positions. We offer a competitive compensation and benefits package. We conduct criminal background checks on all individuals offered employment. Information gathered through applicant voluntary self-identification will be used for statistical reporting and to measure the effectiveness of our EEO outreach efforts. All information is requested on a voluntary basis and will be kept confidential. We will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant.

Benefits & Compensation

At Stinson LLP we are committed to the success of our employees. We are equally committed to providing competitive affordable health and wellness benefits to help take care of yourself and your family including:

• Medical dental and vision health plans
• Medical savings accounts
• Firm-provided Employee Assistance Program (EAP) Wellness Program and Caregiving Support Concierge Services
• Employer-paid life insurance and AD&D
• Short- and long-term disability benefits
• Generous paid time off for holidays vacation bereavement jury duty and paid leave for sick and safe time parental and military
• Excellent work-life programs including service bonuses back-up child elder and pet care and an employee discount program

The salary range for this role is $137000 $185000. The salary range for this position is based on a variety of factors including experience skills qualifications and location. The range is provided as an initial approximation at the time of posting and may vary based on the individuals unique qualifications and experience.

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Required Experience:

Director