Homecare Scheduler

Join Our Mission to Deliver a Higher Standard of Home Care as aScheduler!

At BrightStar Care of Greater Waukesha & Lake Country we believe every client deserves exceptional consistent compassionate care. Our Scheduler plays a mission-critical role ensuring the right caregiver or nurse is matched to the right client at the right time. You are the heartbeat of our operation driving client satisfaction caregiver engagement and schedule accuracy.

If you are highly organized calm under pressure service-oriented and energized by solving problems in real time this role is for you.

Scheduler Benefits

• Annual salary range of $35000 - $50000
• Weekly pay with direct deposit
• Medical Dental Vision and Life Insurance
• 401(k) with Employer Match (Traditional or Roth)
• Paid Time Off (PTO) & Paid Holidays
• Formal BrightStar Operations Training Program
• Ongoing Professional Development
• Supportive mission-driven leadership

Scheduler Responsibilities

Master Scheduling & Coordination

• Answering incoming calls and assisting callers with scheduling appointments
• Manage the master schedule with accuracy and urgency aligning caregiver skills compatibility filters and geographic proximity
• Fill open shifts quickly to maximize caregiver utilization

Client & Caregiver Communication

• Communicating with staff and clients to ensure accurate scheduling
• Rescheduling shifts as necessary and notifying clients of any changes
• Providing excellent customer service by addressing clients inquiries and concerns
• Serve as one of the primary points of contact for clients family caregivers and field staff
• Apply the Ask Listen & Learn Acknowledge/Apologize Provide Solutions framework when addressing concerns such as compatibility attendance expectations misunderstandings or billing questions
• Maintain a positive solutions-focused tone (high demand not short-staffed) and communicate consistently using proper channels

Touchpoint Management & Documentation

• Maintaining the confidentiality of client information and adhering toHIPAA regulations
• Complete 24-hour 7-day 30-day and ongoing touchpoints with clients and caregivers to ensure satisfaction and care quality per our 24/7/30 model
• Enter all communication accurately into our proprietary system
• Collaborate with the Director of Nursing when issues arise regarding the plan of care or client changes in condition

Problem-Solving & Service Recovery

• Handle issues such as caregiver tardiness missed expectations scheduling confusion plan-of-care questions and caregiver appearance concerns using the structured solutions and follow-up steps outlined in the provided resource guide
• Ensure prompt resolution and proactive follow-up after the next shift or billing cycle depending on issue type

Caregiver Engagement

• Partner with recruiting and onboarding teams to ensure new caregivers are placed on the schedule by the end of orientation
• Maintain employee call lists and promote retention by engaging caregivers in a supportive proactive manner
• Using phone systems and computer software to manage and update appointment schedules

Scheduler Requirements

• 3 years customer service
• 3 years strong computer and phone skills
• High attention to detail accountability follow-through
• Ability to manage competing priorities in a fast-paced environment
• Empathy professionalism and the ability to remain calm under pressure
• Preferred 1 year medical scheduling or healthcare office experience
• Highly Preferred LPN License. Higher starting salary if candidate holds this license

Candidate must have demonstrated alignment and experience in successfully living theBrightStar Care Core Values:

• Be Open and Honest: Approachable Fun Unflappable Kind Empathetic
• Serve with Passion: Help First Confident Yet Humble For the Greater Good Make a Real Difference
• Do the Right Thing: Honest Ethical Tell the Truth
• Do What You Say: On Time Finish What You Start Accountable Take Responsibility
• Make it Great: Continuous Improvement Exceed Expectations Bring Out the Best in Others Detail Oriented

Equal Opportunity Employer

BrightStar Care is proud to be an Equal Opportunity Employer. All qualified applicants will receive considerations for employment without regard to race color religion sex age disability marital status familial status sexual orientation pregnancy genetic information gender identity gender expression national origin ancestry citizenship status veteran status and any other legally protected status under federal state or local anti-discrimination laws. BrightStar Care participates in E-Verify.

Accommodation

Applicants requiring accommodations during the application or interview process may email.

Job Type:Full-time

Pay:$35000 to $50000 per year

Benefits:

• Medical Dental Vision and Life Insurance
• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8-hour shift
• Monday through Friday 5 days a week

Experience:

• Customer service: 3 years (Required)
• Computer skills: 3 years (Required)
• Medical scheduling: 1 year (Preferred)

Ability to Commute:

• Pewaukee WI 53072: Relocate before starting work Required

License/Certification:

• Drivers License Required
• CPR Certification Preferred
• Licensed Practical Nurse (LPN) License Highly Preferred

Work Location:In person