Customer Success Manager, Mid-Market, UK

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. Were the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS RCS email and push notifications our AI-powered personalization engine delivers bespoke experiences that drive performance revenue and loyalty through real-time behavioral insights.

Recognized as the#1provider in SMS Marketing by G2 Attentive partners with more than 8000 customers across 70 industries. Leading global brands like Crate and Barrel Urban Outfitters and Carters work with us to enable billions of interactions that power tens of billions in revenue for our customers.

With a distributed global workforce and employee hubs in New York City San Francisco London and Sydney Attentives team has been consistently recognized for its performance and culture. Were proud to be included in Deloittes Fast 500 (four years running!) LinkedIns Top Startups Forbes Cloud 100 (five years running!) and Inc.s Best Workplaces.

About the Role

We are looking for a driven individual to join our team as the third Customer Success Manager Midmarket on our UK team to fully manage our mid-market business customers. You will work to help refine and improve our customer success processes and playbooks to work at scale across hundreds of customers. You will also coordinate cross-functionally with marketing sales product and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.

What Youll Accomplish

Cement the relationship with new and existing customers including: setting up integrations managing account growth assisting with new product adoption and handling renewals
Manage 100-150 accounts concurrently prioritizing appropriately to ensure time is spent where impact can be maximized
Advise and groom customers to increase their usage adoption and ROI achieved through partnering with Attentive
Lead and present at select customer meetings both in-person and over video conference
Analyze customer usage to form accurate forecasts and to have complete visibility into renewal and growth pipeline; identify clearly communicate and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
Help translate customer feedback (and your own teams needs) into specific product requirements

Your Expertise

1-2 years customer success experience required preferably at Martech SaaS company
Strong understanding in customer success techniques and strategiesComfortable learning new software (for design data management and internal tools)
Experience navigating complex work processes tight timelines and changing teams
Extremely detail oriented and organized
Knowledge of Salesforce or related CRM tools
Interest in startups software and entrepreneurship
Comfortable working from our office in Shoreditch 2 days a week

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each others champions

Champion the Customer - Our success is defined by our customers success

Act Like an Owner- Take responsibility for Attentives success

Learn more about AWAKE Attentives collective of employee resource groups.

If you do not meet all the requirements listed here we still encourage you to apply! No job description is perfect and we may also have another opportunity that closely matches your skills and experience.

At Attentive we know that our Companys strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair inclusive and equitable workplace free from discrimination harassment and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations please let your recruiter know.

Required Experience:

Manager