Director of Operations, ARE
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Job Location:
Owings Mills, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Director of Operations provides strategic leadership operational oversight and performance management for the Association Real Estate Division. This position ensures that all community management operations deliver exceptional client satisfaction strong governance support and efficient workflow execution through the Vantaca management platform.
ð Compensation: Annual Salary starting at $120000.00 (commensurate with experience) plus opportunities for bonuses and allowances.
Essential Functions:
Support ARE President in oversight and management of all ARE functions for WPM.
Serves as a positive advocate of change and growth and effectively communicates initiatives deemed as important to the organization to gain buy-in of the Associates
Leads successful lasting client relationships
Strengthens Association management operations ensuring profitability superior customer service and workforce engagement and retention.
Oversee day-to-day management operations across all assigned communities ensuring consistent adherence to WPMs standards of integrity excellence and client care.
Lead mentor and evaluate community managers to ensure they meet performance expectations and deliver high-quality client service. Provide ongoing training and coaching on operational standards Vantaca utilization and client communication best practices.
Directly supervises community managers supporting them in the delivery of superior service staff development and adherence to company standards and core values.
Oversee a small portfolio of community associations as determined by business needs.
Partner with managers to build strong trusting relationships with Boards of Directors.
Provide guidance on governance meeting preparation communication strategies and best practices for community management.
Establish benchmarks and performance metrics for community managers.
Conduct regular reviews of portfolios to identify trends service issues and opportunities for process improvement.
Champion the consistent and effective use of Vantaca for action item management workflow automation and client communication.
Identify opportunities to leverage technology to enhance efficiency and service delivery.
Ensure all management practices comply with company policies management contracts and applicable state and federal laws.
Partner with internal departments to support compliance risk management and quality assurance to ensure communities receive coordinated high-quality service delivery
Partner with leadership to develop continuing education initiatives that reinforce WPM standards and promote professional growth.
Maintains an emerging leadership presence within industry groups (ex. CAI) that support the Companys professional standing.
Model WPMs core values of Integrity Strength Excellence and Energy in all professional
interactions. Foster a culture of accountability teamwork and continuous improvement
across the division.
Education and Experience:
Bachelors degree in business real estate or related field; 7 years experience progressively responsible experience in community association management including 3 or more years in a senior or regional leadership role or equivalent combination of education and experience.
Professional Community Association Manager (PCAM) designation through Community Associations Institute (CAI) preferred.
CMCA or AMS required
Demonstrated success managing and developing community management professionals.
#IND1
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
WPM Real Estate Management is a full service, premier property management company with apartments and townhomes throughout the Baltimore/DC metro region.
